Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @ramonrocha – I’m not able to find that page via any browser …

    – Cais.

    Thread Starter Ramon Rocha

    (@ramonrocha)

    Plugin Contributor photocrati

    (@photocrati)

    @ramonrocha – Thanks for the update link, I can see the pagination is leading to a page that browsers cannot resolve due to “cannot decode raw data” … the only reference I can find that is browser independent is likely related to the use of Gzip compression on the site.

    NextGEN Gallery does not use this, have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    PS: You may need to clear out the browser caches on your mobile devices as well to completely sort this out.

    Thread Starter Ramon Rocha

    (@ramonrocha)

    I did all the steps but the problem continues

    Plugin Contributor photocrati

    (@photocrati)

    @ramonrocha – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

Viewing 5 replies - 1 through 5 (of 5 total)
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