Page not found – Order Pay Page

Hello,

Is it the checkout page that gives a Page not found error?
Does this happen when you check out with a particular payment method?

To take a further look, please share the following:

System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Error log:?share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

Hi,

Below is the system report for you, we haven’t noticed it happening with a specific payment method yet.

### WordPress Environment ###

WordPress address (URL): https://jeanneandco.com
Site address (URL): https://jeanneandco.com
WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 64 MB
PHP Time Limit: 90
PHP Max Input Vars: 2000
cURL Version: 7.81.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.7.37
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.0
WC Database Prefix: wpag_
Total Database Size: 82.34MB
Database Data Size: 75.62MB
Database Index Size: 6.72MB
wpag_woocommerce_sessions: Data: 0.35MB + Index: 0.00MB + Engine MyISAM
wpag_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_woocommerce_order_items: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
wpag_woocommerce_order_itemmeta: Data: 0.49MB + Index: 0.37MB + Engine MyISAM
wpag_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpag_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ip2nation: Data: 0.43MB + Index: 0.79MB + Engine MyISAM
ip2nationCountries: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpag_actionscheduler_actions: Data: 0.24MB + Index: 0.12MB + Engine MyISAM
wpag_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpag_actionscheduler_logs: Data: 0.20MB + Index: 0.12MB + Engine MyISAM
wpag_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_comments: Data: 0.23MB + Index: 0.11MB + Engine MyISAM
wpag_email_log: Data: 10.47MB + Index: 0.02MB + Engine MyISAM
wpag_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_multiparcels_shippings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_multiparcels_shipping_shipments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_options: Data: 1.87MB + Index: 0.14MB + Engine MyISAM
wpag_podsrel: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpag_postmeta: Data: 47.89MB + Index: 1.81MB + Engine MyISAM
wpag_posts: Data: 2.37MB + Index: 0.22MB + Engine MyISAM
wpag_sbi_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_sbi_feed_caches: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpag_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_sbi_instagram_feed_locator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_sbi_instagram_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_sbi_sources: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_search_filter_cache: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpag_search_filter_term_results: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wpag_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpag_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpag_term_relationships: Data: 0.04MB + Index: 0.08MB + Engine MyISAM
wpag_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpag_usermeta: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wpag_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpag_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpag_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpag_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wc_customer_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wpag_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine MyISAM
wpag_wc_order_stats: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wpag_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wc_product_meta_lookup: Data: 0.04MB + Index: 0.06MB + Engine MyISAM
wpag_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpag_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wfblockediplog: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
wpag_wfblocks7: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wpag_wfconfig: Data: 2.05MB + Index: 0.02MB + Engine MyISAM
wpag_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpag_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wffilemods: Data: 3.49MB + Index: 0.72MB + Engine MyISAM
wpag_wfhits: Data: 1.14MB + Index: 0.17MB + Engine MyISAM
wpag_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpag_wfknownfilelist: Data: 1.80MB + Index: 0.22MB + Engine MyISAM
wpag_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpag_wflogins: Data: 0.54MB + Index: 0.12MB + Engine MyISAM
wpag_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpag_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpag_wfnotifications: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wpag_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_wfsnipcache: Data: 0.76MB + Index: 0.86MB + Engine MyISAM
wpag_wfstatus: Data: 0.16MB + Index: 0.06MB + Engine MyISAM
wpag_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpag_yoast_indexable: Data: 0.45MB + Index: 0.13MB + Engine MyISAM
wpag_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.05MB + Engine MyISAM
wpag_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpag_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpag_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpag_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

_pods_field: 5
_pods_pod: 1
attachment: 614
custom_css: 1
fl-builder-template: 18
fl-theme-layout: 7
global_product_addon: 1
nav_menu_item: 4
oembed_cache: 1
page: 11
post: 1
post_grid: 1
product: 91
product_variation: 532
revision: 522
search-filter-widget: 1
shop_coupon: 17
shop_order: 578
soliloquy: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

Akismet Anti-Spam: by Automattic – 4.2.2
Aramex Shipping WooCommerce: by aramex.com – 1.1.11
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.5.2.1
Beaver Themer: by The Beaver Builder Team – 1.4.0.2
PowerPack for Beaver Builder: by IdeaBox Creations – 2.21.2
Custom Content by Country (from iControlWP): by One Dollar Plugin – 2.19.200520
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.4
Dashboard Welcome for Beaver Builder: by IdeaBox Creations – 1.0.8
Email Log: by Sudar – 2.4.8
Facebook for WooCommerce: by Facebook – 2.6.9
Smash Balloon Instagram Feed: by Smash Balloon – 6.0.2
Payflex Payment Gateway: by Payflex – 2.3.1
Pods Beaver Themer Add-On: by Quasel
Pods Framework Team – 1.3.6

Pods - Custom Content Types and Fields: by Pods Framework Team – 2.8.10
Post Grid: by PickPlugins – 3.2.16
Really Simple SSL: by Really Simple Plugins – 5.2.3
Safe SVG: by Daryll Doyle – 1.9.9
Search & Filter Pro: by Code Amp – 2.4.6
Responsive WordPress Slider - Soliloquy Lite: by Soliloquy Team – 2.6.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.3

WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.19
Product Feed PRO for WooCommerce: by AdTribes.io – 11.2.9
WooCommerce Email Test: by RaiserWeb – 1.2.2
WooCommerce PayFast Gateway: by WooCommerce – 1.4.20
WooCommerce Price Based on Country Pro Add-on: by Oscar Gare – 2.9.4
WooCommerce Product Add-ons: by WooCommerce – 3.0.13
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.0
WooCommerce: by Automattic – 6.2.0
Wordfence Security: by Wordfence – 7.5.8
Yoast SEO: by Team Yoast – 18.1
WP Menu Cart Pro: by Jeremiah Prummer
Ewout Fernhout – 3.1.10

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #10 - /shop/
Cart: #11 - /cart/
Checkout: #12 - /checkout/
My account: #13 - /my-account/
Terms and conditions: #67 - /terms-conditions/

### Theme ###

Name: Beaver Builder Child Theme
Version: 1.0
Author URL: https://www.fastlinemedia.com
Child Theme: ?
Parent Theme Name: Beaver Builder Theme
Parent Theme Version: 1.7.10
Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
WooCommerce Support: ?

### Templates ###

Overrides: bb-theme-child/woocommerce/emails/customer-processing-order.php version - is out of date. The core version is 3.7.0
Outdated Templates: ?
					
					
						Learn how to update

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ?
MaxMind GeoIP license: ?
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: ?
HTTP_X_FORWARDED_FOR: ?
REMOTE_ADDR: 102.32.189.215
Real external IP: 102.32.189.215
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 2.2.0
Base location: ZA:KZN
Base currency: ZAR
Price Based On: billing
Shipping: ?
Test mode: –
Test country: –
Load products price in background: –
Currency format: [symbol][price]
Exchange rate API: floatrates
Prices entered with tax: –
Calculate tax based on: shipping
Display prices in the shop: excl

### Zone Pricing Rest of the World ###

zone_id: rest-of-the-world
name: Rest of the World
countries: AX | AF | AL | DZ | AS | AD | AO | AI | AQ | AG | AR | AM | AW | AU | AT | AZ | BS | BH | BD | BB | BY | PW | BE | BZ | BJ | BM | BT | BO | BQ | BA | BW | BV | BR | IO | BN | BG | BF | BI | KH | CM | CA | CV | KY | CF | TD | CL | CN | CX | CC | CO | KM | CG | CD | CK | CR | HR | CU | CW | CY | CZ | DK | DJ | DM | DO | EC | EG | SV | GQ | ER | EE | ET | FK | FO | FJ | FI | FR | GF | PF | TF | GA | GM | GE | DE | GH | GI | GR | GL | GD | GP | GU | GT | GG | GN | GW | GY | HT | HM | HN | HK | HU | IS | IN | ID | IR | IQ | IE | IM | IL | IT | CI | JM | JP | JE | JO | KZ | KE | KI | KW | KG | LA | LV | LB | LS | LR | LY | LI | LT | LU | MO | MG | MW | MY | MV | ML | MT | MH | MQ | MR | MU | YT | MX | FM | MD | MC | MN | ME | MS | MA | MZ | MM | NA | NR | NP | NL | NC | NZ | NI | NE | NG | NU | NF | KP | MK | MP | NO | OM | PK | PS | PA | PG | PY | PE | PH | PN | PL | PT | PR | QA | RE | RO | RU | RW | ST | BL | SH | KN | LC | SX | MF | PM | VC | WS | SM | SA | SN | RS | SC | SL | SG | SK | SI | SB | SO | GS | KR | SS | ES | LK | SD | SR | SJ | SZ | SE | CH | SY | TW | TJ | TZ | TH | TL | TG | TK | TO | TT | TN | TR | TM | TC | TV | UG | UA | AE | GB | US | UM | UY | UZ | VU | VA | VE | VN | VG | VI | WF | EH | YE | ZM | ZW
currency: USD
exchange_rate: 0.066
auto_exchange_rate: no
exchange_rate_fee: 0
round_nearest: 
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 0.066165

### Action Scheduler ###

Complete: 990
Oldest: 2022-02-02 21:39:10 +0200
Newest: 2022-02-17 08:45:11 +0200

### Status report information ###

Generated at: 2022-02-17 08:45:38 +02:00

Hello,

You can perform a conflict test to be sure if there is a plugin affecting the normal behavior of the site, please follow these steps:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If the issue disappears it means it was a conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how that goes.

• This reply was modified 2 years, 9 months ago by Igor H.

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.