• Resolved jiiiaaa

    (@jiiiaaa)


    Hi!

    I’m using storefront as a theme for a woocommerce shop, and when a category surpasses the number of items to display in one page it does not show the page numbers to navigate to the next products.

    I’ve already updated everything and tried disabling all the plugins and nothing has worked.

    Here is a screenshot if it helps, it says there are 1-35 products showing of 40, but the page remains in 1 (and it’s not clickable)

    Hope you can help ?? Thanks!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hey there, @jiiiaaa! Thanks for contacting us. I’m happy to help you.

    I can see the issue on your site, but I was not able to replicate it on my test site with Storefront.

    Can you please share a screenshot of what you see on Appearance > Customize > WooCommerce > Product Catalog? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Could you also please temporarily switch to another theme such Twenty Twenty-Four or Twenty Nineteen to check if the issue persists?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter jiiiaaa

    (@jiiiaaa)

    Hi, thank you for your response! Here is all the data you requested:

    The screenshot:

    And you can find here the system status and the fatal error log: https://github.com/jiiaaat/system-status.git

    As per the theme, noob question: I won’t lose any change (colours, logo, etc) I’ve made to the current one when I switch, right?

    Hey, @jiiiaaa!

    Thank you for the information!

    As per the theme, noob question: I won’t lose any change (colours, logo, etc) I’ve made to the current one when I switch, right?

    While you shouldn’t lose anything after coming back to the previous theme, we do recommend having a good backup in place of your full site and database before making any changes. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    Can you please deactivate Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: por SeedProd – 6.15.23 and check if the issue persists?

    Also, probably unrelated to this issue, but still good to fix: your WP Memory Limit is below the minimum recommended and this can cause issues. As seen here, we recommend a WP Memory limit of at least 256 MB, yours is currently 40 MB. You can read more about how to increase it here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter jiiiaaa

    (@jiiiaaa)

    You can definitely see the pages menu and click on them with the twenty twenty-four theme ?? I guess It must be something on the Storefront theme.

    Can you please deactivate Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: por SeedProd – 6.15.23 and check if the issue persists?

    This is almost always deactivated, will it change anything if I uninstall it?

    Hey, @jiiiaaa!

    Thanks for confirming the issue is only with Storefront.

    Since I’m not able to replicate it on my site with Storefront, it is still possible a plugin is conflicting with Storefront, but not Twenty Twenty-four.

    My guess was the one I mentioned, but since you mentioned it is usually deactivated, then it probably isn’t. Deleting it should not make a difference.

    Can you please run a full conflict test to see if the issue persists?

    You’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter jiiiaaa

    (@jiiiaaa)

    Hi! The page numbers still do not show up when I deactivate all the plugins ??

    Hi @jiiiaaa,

    As a quick test, can you please try this custom CSS snippet I’ve created for you:

    /* Fix pagination for archive pages on Storefront | 7983096-zen OP */
    .woocommerce-pagination .page-numbers li .page-numbers:not(.current) {
        position: sticky;
    }

    You can apply it by following these steps:

    1. Go to your WordPress.com dashboard and navigate to Appearance > Customize.
    2. In the Customizer, select the Additional CSS option.
    3. Add the CSS provided here. 
    4. Click the “Publish” button to save the changes.

    If you encounter any difficulties or have any further questions, please don’t hesitate to let me know. I’ll be glad to assist you further.

    Thanks!
    -OP

    Thread Starter jiiiaaa

    (@jiiiaaa)

    Thank you SO MUCH, I had to add an !important at the end to make it work but it shows the numbers now!!!

    Hi @jiiiaaa,

    That’s great to hear! Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here?

    It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

    Thanks!

    Thread Starter jiiiaaa

    (@jiiiaaa)

    You got it! Thanks again!

Viewing 10 replies - 1 through 10 (of 10 total)
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