page Preview not working – something went wrong message

  • Resolved Dave

    (@dvaer)


    1 year, 8 months ago

    Hi,

    I’m working on a staging site on a Kinsta server. The FDP plugin is installed, active, and working. I’m trying to preview a page with the lens icon, but a browser dialog box comes up saying ‘something went wrong’.

    I only have access to the staging site. The FDP debug plugin is also installed. How could I best go about troubleshooting this?

    Thank you for your assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jose

    (@giuse)

    Hi @dvaer

    are you sure you were still logged in when you saw that alert?
    You see that alert when the function that handles the preview doesn’t return a successful output. This can happen if it’s triggered a fatal error, but also, and more frequently, if you are not logged in, or if the page where you click the preview icon has been loaded more than 24 hours earlier from the moment of the click.

    I suggest you refresh the page. If it asks to log in, do it, and then try again.

    Be sure your role has the rights to activate/deactivate plugins.

    If you still have the same problem, enable the debug in wp-config.php by adding the following lines before the comment /* That’s all, stop editing! Happy publishing. */:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Then try again and let me know what you find in the file wp-content/debug.log

    After the debugging, I suggest removing the lines above to disable the debugging.

    Have a great day!

    Jose

    Thread Starter Dave

    (@dvaer)

    Thank you @giuse. I’ll try that and get back here if necessary.

    Have a great day you too ??

    Plugin Author Jose

    (@giuse)

    You are welcome @dvaer!

Viewing 3 replies - 1 through 3 (of 3 total)
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