Page scroll not smooth on Safari

  • Resolved asterioskma

    (@asterioskma)


    4 years, 10 months ago

    Dear Author,

    thank you for the great theme! I used it for the first time and I am amazed by the speed and possibilities.

    I am facing a wired problem and maybe you can help me with that.
    On Safari 13.0.4 with Catalina 10.15.2 the start page (and only this page) has a problem with scrolling.
    I made a video of the problem here:
    https://drive.google.com/file/d/1ACTdZXbeUUxEP_QDVhQyhrIb6BbaIBEy/view?usp=sharing

    I have built the site with Elementor Pro and after many tries, the support said that the issue comes from the theme.

    Do you think you could possibly help with that?

    Best Regards
    Asterios

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @asterioskma

    That’s strange, as we checked it on our end with Safari Browser, and even on our Starter Sites we can’t see such an issue.

    It seems to be related to other third-party plugins.

    Can you try deactivating all the third-party plugins to see if the issue still persists?

    Looking forward to hearing from you!

    Regards,
    Suman

    Thread Starter asterioskma

    (@asterioskma)

    Dear Suman,

    thank you for your response and the time you took for my issue!

    I tried your suggestion and came to the cocnlusion that Elementor (Basic or Pro) is the problem. So I am in contact with them right now.

    Thank you very much again!

    Regards
    Asterios

    You’re most welcome, @asterioskma

    Do let us know if there is anything else we can help you with. ??

    Regards,
    Suman

Viewing 3 replies - 1 through 3 (of 3 total)
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