Page scrolls to bottom on “close box” click

  • Resolved Eklundz

    (@eklundz)


    8 years, 1 month ago

    Website: https://www.obsid.se
    Hi!
    I’ve been using the Boxilla plugin for about 2 years with good success. However just recently I’ve experienced some trouble.

    Whenever a mobile visitor (myself included) tries to close the box, the browser automatically scrolls down to the bottom of the page.
    It can’t be avoided and is really frustrating.

    Could anyone have a look and see what might cause this?
    I’ve set the box to trigger at 60% page scroll.

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Danny van Kooten

    (@dvankooten)

    Hi Eklundz,

    What mobile phone and browser are you using? I’d like to replicate the issue so I can go about fixing it, but the issue is not occurring on my Android + Chrome phone

    Thanks in advance!

    Plugin Author Danny van Kooten

    (@dvankooten)

    Hi Eklundz,

    This should be fixed in version 3.1.6 of Boxzilla. Can you confirm please?

    Thread Starter Eklundz

    (@eklundz)

    Hi!
    I downloaded the update now and the error still persists:

    iPhone 6
    iOS 10.0.2

    Not sure where to see iPhone Safari version.

    I’ve deleted the cache and minified CSS as well. Could you maybe check as well?

    Thanks

    Thread Starter Eklundz

    (@eklundz)

    Any news? Very annoying

    garymarkfuller

    (@garymarkfuller)

    Hi there,

    A client’s site is experiencing the same issue (https://major-foodie.com/).

    Tested this on Browserstack (using devices in portrait mode) and observed:

    iPad Pro (iOS10, Safari) – Scrolls to bottom
    iPad Air 2 (iOS8, Safari) – Scrolls to bottom
    iphone 7 (iOS10, Safari) – Scrolls to bottom and zooms in
    iPhone 6s (iOS9, Chrome) – Zooms in
    iPhone 6s (iOS9, Safari) – Scrolls to bottom and zooms in
    iPhone 6 Plus (iOS8, Chrome) – Zooms in
    iPhone 6 Plus (iOS8, Safari) – Scrolls to bottom and zooms in
    Nokia Lumia 930 (Windows Phone 8.1) – Works as expected
    Samsung Galaxy S7 (Android 6) – Works as expected
    Samsung Galaxy S6 (Android 5) – Works as expected
    Samsung Galaxy S5 (Android 4.4) – Works as expected
    Samsung Galaxy S4 (Android 4.4) – Works as expected

    I also tested using my own devices:
    HTC One M9 (Android 6.0) – Works as expected
    LG G5 (Android 6.0.1) – Works as expected

    I tried a couple more tests in Landscape mode, just in case:
    iPad Pro (iOS9.3, Safari) – Scrolls to bottom
    iPhone 6s Plus (iOS9, Safari) – Scrolls to bottom and zooms in

    The above leads me to conclude that this is an iOS issue, with different results dependent upon browser being used, and with no effect as a result of changing the orientation of the device.

    Hope this assists with debugging.

    Kind regards,

    Gary

    Update? We would like to purchase premium but this is holding us back.

    Hi Danny,

    I’m experiencing this same issue with Boxzilla on my site when browsing on an iPhone, even with the most recent 3.1.8 version that is supposed to have a fix. Have you had any luck tracking this down further? Let me know if I can help. For reference, my website with Boxzilla enabled is fitnesstestlab.com, a slider is set to come up from the bottom of the screen on the right hand side when you scroll about 60% of the way down.

    Thanks,
    Mario

    Plugin Contributor Lap

    (@lapzor)

    Since there have been no replies to this topic for awhile I will now close this ticket as resolved.

    If you still have a problem or you have a similar problem as posted above, please open a NEW topic. Don’t forget to include a link to a page where we can see the issue whenever possible. Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Page scrolls to bottom on “close box” click’ is closed to new replies.