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Resolved

(@wond3r)

Hello the product page in wp-admin has a wrong size. I can show by picture:

As you can see on the right site there are all words in just one line from top to bottom. I don’t know how this happen.

` wp-core

version: 6.5.5
site_language: de_DE
user_language: de_DE
timezone: Europe/Berlin
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 4
dotorg_communication: true wp-paths-sizes

wordpress_path: /var/www/vhosts/bubatzlager.de/httpdocs/public
wordpress_size: loading…
uploads_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/uploads
uploads_size: loading…
themes_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/themes
themes_size: loading…
plugins_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/plugins
plugins_size: loading…
database_size: loading…
total_size: loading… wp-dropins (3)

advanced-cache.php: true
maintenance.php: true
object-cache.php: true wp-active-theme

name: Woodmart Child (woodmart-child)
version: 1.0.0
author: XTemos
author_website: https://xtemos.com
parent_theme: Woodmart (woodmart)
theme_features: core-block-patterns, woocommerce, wc-product-gallery-zoom, widgets-block-editor, post-thumbnails, post-formats, automatic-feed-links, title-tag, html5, menus, editor-style, editor-styles, align-wide, widgets
theme_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/themes/woodmart-child
auto_update: Deaktiviert wp-parent-theme

name: Woodmart (woodmart)
version: 7.5.1
author: XTemos
author_website: https://themeforest.net/user/xtemos
theme_path: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/themes/woodmart
auto_update: Deaktiviert wp-themes-inactive (1)

Twenty Twenty-Four: version: 1.1, author: Das WordPress-Team, Automatische Aktualisierungen deaktiviert wp-plugins-active (33)

Affiliate Simple Assistent (ASA1): version: 1.5.3, author: Timo Reith, Automatische Aktualisierungen deaktiviert
Antispam Bee: version: 2.11.6, author: pluginkollektiv, Automatische Aktualisierungen deaktiviert
Autoptimize: version: 3.1.11, author: Frank Goossens (futtta), Automatische Aktualisierungen deaktiviert
Cache Enabler: version: 1.8.15, author: KeyCDN, Automatische Aktualisierungen deaktiviert
Classic Editor: version: 1.6.3, author: WordPress Contributors, Automatische Aktualisierungen aktiviert
Code Snippets: version: 3.6.5.1, author: Code Snippets Pro, Automatische Aktualisierungen deaktiviert
Contact Form 7: version: 5.9.6, author: Takayuki Miyoshi, Automatische Aktualisierungen deaktiviert
Decorator - WooCommerce Email Customizer: version: 1.2.9, author: WebToffee, Automatische Aktualisierungen deaktiviert
Disable & Remove Google Fonts: version: 1.6.3, author: Fonts Plugin, Automatische Aktualisierungen deaktiviert
Easy SVG Support: version: 3.7, author: Benjamin Zekavica, Automatische Aktualisierungen deaktiviert
Elementor: version: 3.22.3, author: Elementor.com, Automatische Aktualisierungen deaktiviert
Germanized for WooCommerce: version: 3.17.0, author: vendidero, Automatische Aktualisierungen deaktiviert
Images to WebP: version: 4.7, author: KubiQ, Automatische Aktualisierungen deaktiviert
Independent Analytics: version: 2.6.2, author: Independent Analytics, Automatische Aktualisierungen deaktiviert
Loco Translate: version: 2.6.10, author: Tim Whitlock, Automatische Aktualisierungen deaktiviert
MC4WP: Mailchimp for WordPress: version: 4.9.13, author: ibericode, Automatische Aktualisierungen deaktiviert
Menu Image: version: 3.11, author: Freshlight Lab, Automatische Aktualisierungen deaktiviert
PDF Invoices & Packing Slips for WooCommerce: version: 3.8.4, author: WP Overnight, Automatische Aktualisierungen deaktiviert
Perfect Brands WooCommerce: version: 3.4.0, author: QuadLayers, Automatische Aktualisierungen deaktiviert
Rank Math SEO: version: 1.0.222, author: Rank Math, Automatische Aktualisierungen deaktiviert
Redis Object Cache: version: 2.5.2, author: Till Krüss, Automatische Aktualisierungen deaktiviert
Safe SVG: version: 2.2.5, author: 10up, Automatische Aktualisierungen deaktiviert
Simple Local Avatars: version: 2.7.10, author: 10up, Automatische Aktualisierungen deaktiviert
Simple Page Ordering: version: 2.7.1, author: 10up, Automatische Aktualisierungen deaktiviert
Slider Revolution: version: 6.7.14, author: ThemePunch, Automatische Aktualisierungen deaktiviert
Social Influencer Links: version: 0.2.6, author: WP Maintainer, Automatische Aktualisierungen deaktiviert
Tawk.to Live Chat: version: 0.8.4, author: Tawkto, Automatische Aktualisierungen deaktiviert
WooCommerce: version: 9.0.2, author: Automattic, Automatische Aktualisierungen aktiviert
WooCommerce PayPal Payments: version: 2.8.1, author: WooCommerce, Automatische Aktualisierungen deaktiviert
Woodmart Core: author: (undefined), version: 1.0.43, Automatische Aktualisierungen deaktiviert
WooPayments: version: 7.8.1, author: Automattic, Automatische Aktualisierungen deaktiviert
WP Mail Logging: version: 1.12.0, author: WP Mail Logging Team, Automatische Aktualisierungen deaktiviert
WP Statistics: version: 14.8.1, author: VeronaLabs, Automatische Aktualisierungen deaktiviert wp-plugins-inactive (1)

WP Discord Post: version: 2.1.0, author: Nicola Mustone, Automatische Aktualisierungen deaktiviert code-snippets (3)

snippet-5: name: Produkt Verfügbarkeitsdatum, scope: global, modified: 2024-07-01 19:34:21
snippet-6: name: Standard E-Mail Absendername ?ndern, scope: global, modified: 2024-07-02 16:48:01, tags: [email, passwort]
snippet-7: name: Google Tag-Manager, scope: head-content, modified: 2024-07-05 08:59:43, tags: [google, tag, manager] wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 26M
upload_max_filesize: 24M
max_effective_size: 24 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 6144
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: not available wp-server

server_architecture: Linux 6.1.0-21-amd64 x86_64
httpd_software: Apache
php_version: 8.2.20 64bit
php_sapi: fpm-fcgi
max_input_variables: 2000
time_limit: 60
memory_limit: 2048M
max_input_time: 60
upload_max_filesize: 24M
php_post_max_size: 26M
curl_version: 7.88.1 OpenSSL/3.0.11
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-07-05T14:52:04+00:00
utc-time: Friday, 05-Jul-24 14:52:04 UTC
server-time: 2024-07-05T16:52:03+02:00 wp-database

extension: mysqli
server_version: 10.11.6-MariaDB-0+deb12u1
client_version: mysqlnd 8.2.20
max_allowed_packet: 16777216
max_connections: 151 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/bubatzlager.de/httpdocs/public/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nicht definiert
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

carolm29 (woo-hc)
(@carolm29)

4 months, 2 weeks ago

Hey there, @wond3r! Thanks for contacting us. I’m happy to help you.

Have you tried to access it from a different browser to see if the issue persists?

If it does, can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Have a wonderful day!

Thread Starter wond3r
(@wond3r)

4 months, 2 weeks ago

Oh wow, that helped me ??
I just deactivated the last plugins i’ve installed.
When the Plugin “Independent Analytics” is active, this issue happens.

So i have to contact the dev from this plugin to find a soloution?

Plugin Support ckadenge (woo-hc)
(@ckadenge)

4 months, 2 weeks ago

Hello ??@wond3r,

Oh wow, that helped me

I’m glad we were able to help!

So i have to contact the dev from this plugin to find a soloution?

Yes, you are correct. It would be best to contact the plugin’s developer directly. They have the most knowledge about their product, and they should be able to assist you with any problems or questions you may have.

With that said, I’ll go ahead with marking this thread as solved.

All the best.

Viewing 3 replies - 1 through 3 (of 3 total)

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