• Resolved atwin0613

    (@atwin0613)


    Hi Themeisle Team,

    First, I’d like to thank you for this amazing Visualizer plugin! It’s been super helpful for creating charts on our site.

    However, I’ve encountered an issue and would appreciate any guidance. While using the plugin on a Kinsta server, the page works fine with around 25 charts embedded via shortcodes. For example:
    https://tadels.law.ntu.edu.tw/questionnaire/q-report-1/

    But when I add more than 25 charts, the page turns completely blank. Here’s an example:
    https://tadels.law.ntu.edu.tw/questionnaire/q-report-2/

    Interestingly, I tried the same on a SiteGround server and everything works perfectly, even with more charts:
    https://tadels.law.egcreative.tw/questionnaire/q-report-3/

    Could this be related to server limitations or another issue? I would be grateful for any insights or advice on resolving this.

    Environment:

    • Hosting: Kinsta and SiteGround
    • WordPress Version: [6.6.2]
    • Visualizer Plugin Version: [3.11.6]; PRO Version: [1.9.6]
    • PHP Version: [mysqlnd 8.1.26]

    Thank you very much for your assistance. I appreciate any help you can offer!

    Best regards,

    Vincent

    The page I need help with: [log in to see the link]

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