Page w/ no image and no text just the name

Hello,

I have disables add ins, played with the setting options, but this just looks nothing like the screen shots which look great.

https://legendarysolutions.net/team-members

I also tried the default template, but would want to switch back to it anyway. The full bio page works just not the thumbnail page at all.

Would appreciate any help.

https://www.ads-software.com/plugins/wp-team-manager/