Pages time out after update

Yes, I have just updated iThemes Security to 4.4.11 and I cannot log in anymore. I get a blank page after I click the log in button. I have tried different browsers and hard refreshing without success.

I’ve got it working again. I FTPed in and renamed the iThemes Security folder. I refreshed the admin page and everything worked. I then updated all the other plugins, renamed the iThemes Security folder back to its original name and refreshed the admin page. It’s all working fine now.

Actually no, I haven’t got it working again! Just realized the plugin had not been reactivated. I re-activated it and the admin side has crashed again. It’s giving me memory errors.

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 122880 bytes) in /xxx/xxx/xxx/wp-admin/menu.php on line 79

Hi,

Could you try asking your host to increase your PHP memory and max execution time and let me know if that helps?

Thanks,

Gerroald

Hi Gerroald,

The PHP memory had previously been increased to 256M by my host. I have also tried changing PHP memory by modifying php.ini (512M and 1024M) but it did not solve the issue.

I will confirm with them what the max PHP memory is and ask them to increase max execution time and will get back to you.

Regards,

Chris

Gerroald,

My website is hosted on a shared server. The maximum PHP memory is 256M so it could not be increased further. My web host has increased max execution time to 50 sec.

I have also installed iThemes Security 4.4.13. The admin site still crashes with memory errors.

I also tried and deactivated a few plugins to decrease the memory required but it did not change anything. I think these crashes must be caused by a bug in the plugin.

6 days since support’s last post! Why bother posting at all?

I still have this issue.
And checked that its from iThemes for sure.
I can’t increase memory or max execution time…

I’ll deactivate it until bug got fixed.

Please report if you fix it in the changelog.
Thank you.

Could you guys try manually navigating to /wp-admin/upgrade.php after getting a 500 error on the login screen? For some reason after I upgrade wordpress, I get 500 errors on my admin panel until I manually navigate to the above file after a 500 error on log in. I’m curious if something about this plugin causes my problems. Thanks.

I also run iThemes Security on shared hosting. I also get


Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 122880 bytes) in /xxx/xxx/xxx/wp-content/plugins/better-wp-security/modules/free/backup/class-itsec-backup.php on line 145

This happens on any page, front end or back end. Refreshing the page shows the correct page, no error.

I must say that I don’t get fatal errors!
Just a blank page.
Then I need to reload it!

I have the same issue, even sometimes when call different underpages. Just a white empty page. I hope that issue will be solved as soon as possible. Otherwise must to look for other WP Protection.