Paid but din’t get access to WPML, help

  • I purchased WPML, and the payment was processed successfully. I received both the tax invoice and my login credentials, but when I try to log in, the account doesn’t work. I’ve reached out to WPML support multiple times via email. While I understand it’s only been 3-4 days, I have a client and a looming deadline to meet. I can’t download WPML, even though they’ve already charged me. Has anyone else experienced something similar with their support? Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Nicolas V.

    (@nicolasviallet)

    Hello,

    Unfortunately we can’t provide you support in this forum as this is a WPML related question and there is a <a href=”https://www.ads-software.com/support/guidelines/”>no commercial support policy</a> allowed here on WordPress forums. As you are using WPML, please go to our <a href=”https://wpml.org/forums/forum/english-support/”>support forum</a> and open a chat there, we have all the required tools to assist you and we will be happy to help you to solve this issue quickly. Thank you for your understanding.
    Nico

    Plugin Support Amit Kvint

    (@webifish)

    Amit here from the WPML team. I found your email message. You didn’t receive a reply because Google Mail flagged it as dangerous and moved it to spam. I tried to trigger our system to resend you the login details, but I could not find your username using the email address you used to send the email to “[email protected].”

    This might be the issue – can you please email me ([email protected]) with the email or username you used for the WPML subscription? I will be monitoring my email over the weekend.

    Thread Starter targox

    (@targox)

    @nicolasviallet Reasonable. Thanks for pointing me in the right direction Nicolas.

    @webifish Thank you for clarifying this Amit; I’ll send you an email right away.

Viewing 3 replies - 1 through 3 (of 3 total)
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