Paid for plugin but not getting support

  • Resolved nextorontoweb

    (@nextorontoweb)


    7 years, 11 months ago

    I paid for this plugin.

    The reason I purchased the plugin was to get help setting up the notification emails. After 6 weeks I’m in the same place with no fix.

    I’ve sent countless emails and spent hours on the phone with godaddy.

    WP SMTP works and long with a godaddy testing script for SMTP to confirm SMTP works. Yet VFB Pro’s SMTP configuration for the notification emails are not working.

    I know it doesn’t work with gmail on godaddy but I’ve tried 2 different email accounts from different hosts and neither work with the script.

    Telling me that you have other clients that host with godaddy and it works for them does not solve my issue.

    Can I please have someone help me solve this problem. Or at least try with your own SMTP credentials to PROVE it works.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello, I have responded to your submitted ticket within the Pro user support ticket system.

    Thanks!
    Shane

    Thread Starter nextorontoweb

    (@nextorontoweb)

    I paid for this plugin hoping to get support.

    I purchased this plugin over 2 months ago and support can’t help me with my issue other than telling me it works.

    I’ve spent almost 3 hours on the phone with Godaddy who confirmed SMTP works fine and I also tested with another plugin. VFB Pro DOES NOT WORK to send notification emails.

    If support is so confident that it works why not test with their own SMTP credentials?

    I paid for this plugin and support has closed tickets knowing fully well it’s not working for me. I will keep opening up tickets until they can prove the plugin works with SMTP or the notification emails work.

    I just wanted to check in with you regarding this, I remember from our conversations in the Pro ticket system that the submissions starting coming again correct?

    Thanks!
    Shane
    VFB Pro

Viewing 3 replies - 1 through 3 (of 3 total)
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