Paid for Plus, but never received

  • brentmercer

    (@brentmercer)


    6 years ago

    Hello,

    My client purchased your Plus plan last Friday so we could connect your plugin with her Google Calendar, but we haven’t received the plugin.

    She did sign up for an account, but your website says her password is no good. We need help getting the Plus plugin so we can install and activate it. Can provide the Profile ID.

    Please help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Natalie MacLees

    (@nataliemac)

    Hello @brentmercer,

    Sorry that you’re having troubles. We aren’t allowed to use these forums for premium support. Please email [email protected] for help in getting this sorted out. Please be sure to send us your client’s email address and name so we can find the correct account.

    Thread Starter brentmercer

    (@brentmercer)

    Hey Natalie,
    Thanks for the quick reply.
    My client said she sent two messages to that customer support email over the past few days, but has yet to hear back from anyone. Did her emails not come through?

    Plugin Author NSquared

    (@croixhaug)

    Hi @brentmercer, we don’t appear to have any messages that we haven’t responded to already. Could you please try emailing directly, or use the chat box on our site: simplyscheduleappointments.com

    Thanks,
    Nathan

Viewing 3 replies - 1 through 3 (of 3 total)
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