Paid for Pro License that was revoked the same day a year ago

  • I have been hit with two renewal fees this year. One in April for 14.50 which I believe is for the initial add-on I purchased in April 2016. Then in June 2016 you offered limited time offer to upgrade to Pro-license for $74.50. Which I took advantage of. The second renewal fee hit in June for $74.50 which is for the Pro-license that I upgraded to on June 10, 2016. When I logged into my account to check on why I was getting hit with two renewal fees I found that my Pro license is set to inactive/revoked which is odd since I just got hit with the renewal fee and I never cancelled it. And my initial add on is the only active one. If I am paying for the Pro-license renewal fee why is it inactive? That definitely explains why I couldn’t take advantage of the other add-ons recently. Can you turn it back on?

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  • Since you’re using a commercial version/add-on for this plugin we recommend you go to their official support channel so you can get support from the people who know it best.

    https://www.sunshinephotocart.com/support/

    The vendors are the best resource for support of commercial products. Also, as the author is aware, commercial products are not supported in these forums.

    Thread Starter artistnamedbec

    (@artistnamedbec)

    I have tried that. They will only allow you to submit a ticket if you have the pro license. Which I am paying a renewal fee on a license they revoked by accident. I have the add on license but the support for that expired. I tried getting a hold of the author a week ago through an old email support ticket a week ago but no response. So this was my last ditch effort. I will try one more time through email again. Thank you.

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