Paid for pro; update lost data; support are morons

  • This looked to be exactly what we needed in our company. We bought v1, with support and upgrades for a year, and used it, albeit slightly buggy (I filed issues with fixes on GitHub).

    When v2 came out, we upgraded. A total disaster. We’re unable to access our data — 100s of current tasks across 10s of projects. Each submission to support is responded to as though it is the first support submission, ignoring the previously submitted logs and detail of steps taken to remedy the problem.

    Support have now told me three times to follow steps I have told them I have taken. I have sent error logs (an error in their database code) and it has been acknowledged before immediately being told to attempt a fix I have already tried and assured them I have tried.

    These guys are morons. I literally submitted a bug fix on GitHub and they replied as though I was asking for help. When I did ask for help with a serious problem, they were too stupid to coherently address it.

    I have backups and will manage to get our data back, but save yourself the trouble and don’t waste your time with this software.

    • This topic was modified 6 years, 4 months ago by BrianHenryIE.
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  • Yes I went through the same stuff. I liked the plugin but V2 was totally horrible and the support was just as bad trying to get my data back.

    Plugin Contributor Asaquzzaman mishu

    (@asaquzzaman)

    Hello @bbrian,

    It is really sad for us that you did not get the proper solution from our support team. I have gone through your ticket and it was a really quick fix and somehow our support staff could not point it out. However, we have solved that issue which you were having previously reported on the support ticket.

    Also, on the GitHub our team is ready to accept your bug fixing. You can send a pull request to us then we will review it.

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