Paid Membership Pro for Tutor LMS

Hi @jkvidhya, thanks for reaching out on these forums.

Would you mind sending us a copy of your Site Health information for your WordPress site? Your Site Health contains details about your WordPress and PMPro setup which can help us quickly pinpoint possible conflicts or problems that could cause the issue you’re currently experiencing.

Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

1. Navigate to Tools > Site Health in the WordPress admin.
2. Click on the “Info” tab.
3. Click the button to “Copy site info to clipboard”.

The entire output of your Site Health is now copied to your clipboard.

You can then paste it into a reply here.

Hi @jarryd-long,

Here’s the site health info.

wp-core

version: 6.4.1
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: staging
user_count: 2
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/customer/www/staging2.vidhyar1.sg-host.com/public_html
wordpress_size: 54.13 MB (56756712 bytes)
uploads_path: /home/customer/www/staging2.vidhyar1.sg-host.com/public_html/wp-content/uploads
uploads_size: 36.40 MB (38163580 bytes)
themes_path: /home/customer/www/staging2.vidhyar1.sg-host.com/public_html/wp-content/themes
themes_size: 18.39 MB (19285356 bytes)
plugins_path: /home/customer/www/staging2.vidhyar1.sg-host.com/public_html/wp-content/plugins
plugins_size: 283.21 MB (296967543 bytes)
database_size: 29.94 MB (31391744 bytes)
total_size: 422.06 MB (442564935 bytes) wp-active-theme

name: Astra (astra)
version: 4.5.1
author: Brainstorm Force
author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
parent_theme: none
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, menus, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
theme_path: /home/customer/www/staging2.vidhyar1.sg-host.com/public_html/wp-content/themes/astra
auto_update: Disabled wp-themes-inactive (1)

Hello Elementor: version: 2.9.0, author: Elementor Team, Auto-updates disabled wp-plugins-active (9)

Elementor: version: 3.17.3, author: Elementor.com (latest version: 3.18.2), Auto-updates disabled
Elementor Pro: version: 3.17.1, author: Elementor.com (latest version: 3.18.1), Auto-updates disabled
Paid Memberships Pro: version: 2.12.4, author: Paid Memberships Pro, Auto-updates disabled
Paid Memberships Pro - Courses for Membership Add On: version: 1.2.5, author: Paid Memberships Pro, Auto-updates disabled
Security Optimizer: version: 1.4.8, author: SiteGround, Auto-updates disabled
Speed Optimizer: version: 7.4.4, author: SiteGround, Auto-updates disabled
Tutor LMS: version: 2.5.0, author: Themeum, Auto-updates disabled
Tutor LMS Pro: version: 2.5.0, author: Themeum, Auto-updates disabled
WooCommerce: version: 8.3.0, author: Automattic (latest version: 8.3.1), Auto-updates disabled wp-plugins-inactive (10)

CartFlows: version: 2.0.1, author: CartFlows Inc (latest version: 2.0.2), Auto-updates disabled
Essential Addons for Elementor: version: 5.9, author: WPDeveloper, Auto-updates disabled
LearnDash Licensing & Management: version: 1.3, author: LearnDash, Auto-updates disabled
LearnDash LMS: version: 4.10.1, author: LearnDash, Auto-updates disabled
LearnDash LMS - Certificate Builder: version: 1.0.4, author: LearnDash, Auto-updates disabled
LearnDash LMS - Course Grid: version: 2.0.8, author: LearnDash, Auto-updates disabled
LearnDash LMS - Elementor: version: 1.0.4, author: LearnDash, Auto-updates disabled
Presto Player: version: 2.0.11, author: Presto Made, Inc (latest version: 2.0.12), Auto-updates disabled
Starter Templates: version: 3.4.6, author: Brainstorm Force (latest version: 3.5.2), Auto-updates disabled
WPForms Lite: version: 1.8.5.2, author: WPForms, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 10.01.2 wp-server

server_architecture: Linux 5.15.126-MCIclouder399 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: cgi-fcgi
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 8.2.1 OpenSSL/3.1.1
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2023-12-11T07:13:21+00:00
utc-time: Monday, 11-Dec-23 07:13:21 UTC
server-time: 2023-12-11T07:13:20+00:00 wp-database

extension: mysqli
server_version: 5.7.39-42-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 33554432
max_connections: 500 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/staging2.vidhyar1.sg-host.com/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/staging2.vidhyar1.sg-host.com/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: staging
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable pmpro

pmpro-cron-jobs: pmpro_cron_expire_memberships (2023-12-11 04:50:32) |
pmpro_cron_credit_card_expiring_warnings (2023-12-11 04:50:32) |
pmpro_license_check_key (2023-12-11 04:50:32) |
pmpro_cron_stripe_subscription_updates (2023-12-11 04:50:32) |
pmpro_cron_expiration_warnings (2023-12-11 04:50:33) |
pmpro_cron_admin_activity_email (2023-12-11 10:30:00) |
pmpro_cron_delete_tmp (2023-12-11 10:30:00)
pmpro-gateway: Testing Only []
pmpro-gateway-env: Sandbox/Testing [sandbox]
pmpro-orders: 0 orders
pmpro-discount-codes: 0 discount codes
pmpro-sessions:
session_status: Active
pmpro-membership-levels: {
"1": {
"id": "1",
"name": "Free",
"description": "",
"confirmation": "",
"initial_payment": 0,
"billing_amount": 0,
"cycle_number": "0",
"cycle_period": "",
"billing_limit": "0",
"trial_amount": 0,
"trial_limit": "0",
"allow_signups": "1",
"expiration_number": "0",
"expiration_period": ""
},
"2": {
"id": "2",
"name": "One Year Membership",
"description": "",
"confirmation": "",
"initial_payment": 100,
"billing_amount": 100,
"cycle_number": "1",
"cycle_period": "Year",
"billing_limit": "0",
"trial_amount": 0,
"trial_limit": "0",
"allow_signups": "1",
"expiration_number": "0",
"expiration_period": "0"
}
}
pmpro-custom-templates: No template overrides
pmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not set
pmpro-htaccess-cache-usage: Off
pmpro-pages:
account: Not Set
billing: Not Set
cancel: Not Set
checkout: Not Set
confirmation: Not Set
invoice: Not Set
levels: Not Set
login: Not Set
member_profile_edit: Not Set
pmpro-library-conflicts: No library conflicts detected.
pmpro-outdated-templates: No outdated templates detected.
pmpro-current-site-url: https://staging2.vidhyar1.sg-host.com
pmpro-recorded-site-url: https://staging2.vidhyar1.sg-host.com
pmpro-pause-mode: Disabled

Hi,

Any help for my query? I am still stuck at this issue.

Thanks,

Vidhya

Thank you for your patience Vidhya, can you confirm the course content itself is restricted?

With the Courses Integration, there may be options to still enroll through the LMS itself and either option would be available to your customers. This differs from plugin to plugin based on what’s possible with the native enrollment.

If you don’t want to allow enrollment through Tutor and only when purchasing a membership level it may be possible to hide the Enrollment widget for courses using custom CSS or redirecting away from the course page if they do not have membership access by following this guide – https://www.paidmembershipspro.com/redirect-non-members-away-from-member-content/