Paid Memberships Pro causing critical error

  • Resolved lmarks

    (@lmarks)


    1 year, 11 months ago

    This page has been working fine. The relevant updates we’ve made in the last few months are WordPress updates and PMPro updates. We have NOT changed the theme. I accept updates regularly and this problem has persisted through the last few. A screenshot is here.

    We are not actually using the login function right now–all of our pages are public–but the error also occurs when I log in as admin. (Although the critical error occurs and part of the page is not displayed, I do get logged in and can act as administrator). I would like to fix this.

    I disabled plugins, one at a time, and the one that seems to be causing the error is PMPro or possibly one of its add-ons.

    Here is everything from our Site Health. There are several spots referencing PMPro. Can you tell me if anything looks suspicious, please?

    Thank you for your assistance. WordPress is new to me. I’ve worked in raw HTML since 1995.

    
### wp-core ###

version: 6.1.1
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 5
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /nas/content/live/voadnc
wordpress_size: 165.41 MB (173442920 bytes)
uploads_path: /nas/content/live/voadnc/wp-content/uploads
uploads_size: 59.19 MB (62062039 bytes)
themes_path: /nas/content/live/voadnc/wp-content/themes
themes_size: 24.03 MB (25196240 bytes)
plugins_path: /nas/content/live/voadnc/wp-content/plugins
plugins_size: 155.33 MB (162876070 bytes)
database_size: 20.44 MB (21430272 bytes)
total_size: 424.39 MB (445007541 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Elevation Web (elevation_theme)
version: 3.8
author: Elevation Web
author_website: (undefined)
parent_theme: none
theme_features: core-block-patterns, title-tag, custom-logo, post-thumbnails, align-wide, widgets-block-editor, menus, editor-color-palette
theme_path: /nas/content/live/voadnc/wp-content/themes/elevation_theme
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-Three: version: 1.0, author: the WordPress team, Auto-updates disabled

### wp-mu-plugins (5) ###

Force Strong Passwords - WPE Edition: version: 1.8.0, author: Jason Cosper
WP Engine Cache Plugin: version: 1.1.0, author: WP Engine
WP Engine Seamless Login Plugin: version: 1.6.0, author: WP Engine
WP Engine Security Auditor: version: 1.0.10, author: wpengine
WP Engine System: version: 5.0.1, author: WP Engine

### wp-plugins-active (21) ###

ACF Content Analysis for Yoast SEO: version: 3.0.1, author: Thomas Kr?ftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast, Auto-updates disabled
Advanced Custom Fields: Font Awesome: version: 4.0.4, author: Matt Keys, Auto-updates disabled
Advanced Custom Fields PRO: version: 6.0.5, author: WP Engine, Auto-updates disabled
Ajax Search Pro: version: 4.18.7, author: Ernest Marcinko, Auto-updates disabled
Akismet Anti-Spam: version: 5.0.2, author: Automattic, Auto-updates disabled
Custom Post Type UI: version: 1.13.2, author: WebDevStudios, Auto-updates disabled
Duplicate Page: version: 4.4.9, author: mndpsingh287, Auto-updates disabled
Gravity Forms: version: 2.6.8, author: Gravity Forms, Auto-updates disabled
Gravity Forms Mailchimp Add-On: version: 5.1, author: Gravity Forms, Auto-updates disabled
Gravity Forms PayPal Standard Add-On: version: 3.5, author: Gravity Forms, Auto-updates disabled
Gravity Forms User Registration Add-On: version: 5.0, author: Gravity Forms, Auto-updates disabled
GTranslate: version: 2.9.14, author: Translate AI Multilingual Solutions, Auto-updates disabled
Paid Memberships Pro: version: 2.9.7, author: Paid Memberships Pro, Auto-updates disabled
Paid Memberships Pro - Events Add On: version: 1.3.1, author: Paid Memberships Pro, Auto-updates disabled
Paid Memberships Pro - Register Helper Add On: version: 1.8, author: Paid Memberships Pro, Auto-updates disabled
Paid Memberships Pro - Roles Add On: version: 1.4.1, author: Paid Memberships Pro, Auto-updates disabled
Safe SVG: version: 2.0.3, author: 10up, Auto-updates disabled
Smush: version: 3.12.4, author: WPMU DEV, Auto-updates disabled
The Events Calendar: version: 6.0.5, author: The Events Calendar, Auto-updates disabled
The Events Calendar PRO: version: 6.0.4, author: The Events Calendar, Auto-updates disabled
Yoast SEO: version: 19.11, author: Team Yoast, Auto-updates disabled

### wp-plugins-inactive (5) ###

Event Tickets: version: 5.5.5, author: The Events Calendar, Auto-updates disabled
Jetpack: version: 11.6, author: Automattic, Auto-updates disabled
Search Exclude: version: 1.3.0, author: Roman Pronskiy, Auto-updates disabled
Unite Gallery Lite: version: 1.7.56, author: Valiano, Auto-updates disabled
WP Rocket: version: 3.10.1, author: WP Media, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1687
imagemagick_version: ImageMagick 6.9.7-4 Q16 x86_64 20170114 https://www.imagemagick.org
imagick_version: 3.4.4
file_uploads: File uploads is turned off
post_max_size: 100M
upload_max_filesize: 50M
max_effective_size: 50 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 137 MB
	imagick::RESOURCETYPE_DISK: 1073741824
	imagick::RESOURCETYPE_FILE: 6144
	imagick::RESOURCETYPE_MAP: 512 MB
	imagick::RESOURCETYPE_MEMORY: 256 MB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GROUP4, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 5.4.0-1078-gcp x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: apache2handler
max_input_variables: 10000
time_limit: 3600
memory_limit: 512M
max_input_time: 3600
upload_max_filesize: 50M
php_post_max_size: 100M
curl_version: 7.58.0 OpenSSL/1.1.1
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.39-42-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 16777216
max_connections: 500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /nas/content/live/voadnc/wp-content
WP_PLUGIN_DIR: /nas/content/live/voadnc/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: undefined
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### pmpro ###

pmpro-cron-jobs: pmpro_cron_expire_memberships (2022-12-09 18:10:17) | 
pmpro_cron_expiration_warnings (2022-12-09 18:10:18) | 
pmpro_cron_stripe_subscription_updates (2022-12-09 21:10:17) | 
pmpro_cron_admin_activity_email (2022-12-10 15:30:00) | 
pmpro_cron_delete_tmp (2022-12-10 15:30:00) | 
pmpro_cron_credit_card_expiring_warnings (2023-01-05 09:10:17) | 
pmpro_license_check_key (2023-01-05 09:10:17)
pmpro-gateway: Testing Only []
pmpro-gateway-env: Sandbox/Testing [sandbox]
pmpro-orders: 1 order
pmpro-discount-codes: 0 discount codes
pmpro-sessions: 
	session_status: Active
pmpro-membership-levels: {
    "1": {
        "id": "1",
        "name": "Voting Members",
        "description": "?\r\n\r\n<img class=\"alignnone size-medium wp-image-98268 aligncenter\" src=\"https:\/\/www.ncvoad.org\/wp-content\/uploads\/2021\/01\/ncvoad-logo-300x82.jpg\" alt=\"\" width=\"300\" height=\"82\" \/>\r\n\r\nVoting members are tax-exempt organizations who have a continuing permanent presence in the State of North Carolina and who contribute to disaster relief efforts in North Carolina, especially through volunteer contributions (local or regional VOADs included). For the purposes of these By-Laws, tax-exempt organizations are those who have been granted tax-exempt status with the Internal Revenue Service or those who are not required to apply for tax-exempt status (e.g. churches).",
        "confirmation": "<img class=\"alignnone size-medium wp-image-98268 aligncenter\" src=\"https:\/\/www.ncvoad.org\/wp-content\/uploads\/2021\/01\/ncvoad-logo-300x82.jpg\" alt=\"\" width=\"300\" height=\"82\" \/>\r\n\r\nNC VOAD thanks your organization for joining. This membership expires at year-end.",
        "initial_payment": 100,
        "billing_amount": 0,
        "cycle_number": "0",
        "cycle_period": "",
        "billing_limit": "0",
        "trial_amount": 0,
        "trial_limit": "0",
        "allow_signups": "1",
        "expiration_number": "0",
        "expiration_period": ""
    },
    "2": {
        "id": "2",
        "name": "Associate Members (non-governmental)",
        "description": "<img class=\"alignnone size-medium wp-image-98268 aligncenter\" src=\"https:\/\/www.ncvoad.org\/wp-content\/uploads\/2021\/01\/ncvoad-logo-300x82.jpg\" alt=\"\" width=\"300\" height=\"82\" \/>\r\n\r\nTax-exempt organizations, as defined and recognized by the Internal Revenue Service (or who are not required to apply for tax-exempt status), who do not have a continuing permanent presence in the State over the last three years but have been operational in the State during Disaster Emergencies and\/or Long Term Recovery and\/or have an interest in disaster preparation, response or recovery in North Carolina.",
        "confirmation": "<img class=\"alignnone size-medium wp-image-98268 aligncenter\" src=\"https:\/\/www.ncvoad.org\/wp-content\/uploads\/2021\/01\/ncvoad-logo-300x82.jpg\" alt=\"\" width=\"300\" height=\"82\" \/>\r\n\r\nNC VOAD thanks your organization for joining. This membership expires at year-end.",
        "initial_payment": 100,
        "billing_amount": 0,
        "cycle_number": "0",
        "cycle_period": "",
        "billing_limit": "0",
        "trial_amount": 0,
        "trial_limit": "0",
        "allow_signups": "1",
        "expiration_number": "0",
        "expiration_period": ""
    },
    "3": {
        "id": "3",
        "name": "Associate Members (governmental)",
        "description": "<img class=\"alignnone size-medium wp-image-98268 aligncenter\" src=\"https:\/\/www.ncvoad.org\/wp-content\/uploads\/2021\/01\/ncvoad-logo-300x82.jpg\" alt=\"\" width=\"300\" height=\"82\" \/>\r\n\r\nElements of local, state, or federal government who support or facilitate the work of agencies active in disasters or whose mission is disaster relief.",
        "confirmation": "<img class=\"alignnone size-medium wp-image-98268 aligncenter\" src=\"https:\/\/www.ncvoad.org\/wp-content\/uploads\/2021\/01\/ncvoad-logo-300x82.jpg\" alt=\"\" width=\"300\" height=\"82\" \/>\r\n\r\nThank you for joining NC VOAD.",
        "initial_payment": 0,
        "billing_amount": 0,
        "cycle_number": "0",
        "cycle_period": "",
        "billing_limit": "0",
        "trial_amount": 0,
        "trial_limit": "0",
        "allow_signups": "1",
        "expiration_number": "0",
        "expiration_period": ""
    },
    "4": {
        "id": "4",
        "name": "Partner",
        "description": "<img class=\"alignnone size-medium wp-image-98268 aligncenter\" src=\"https:\/\/www.ncvoad.org\/wp-content\/uploads\/2021\/01\/ncvoad-logo-300x82.jpg\" alt=\"\" width=\"300\" height=\"82\" \/>\r\n\r\nPartners are those private companies or corporations who have demonstrated a commitment to encouraging and strengthening the capacity of NCVOAD Members in their initial response and support for long term recovery.",
        "confirmation": "<img class=\"alignnone size-medium wp-image-98268 aligncenter\" src=\"https:\/\/www.ncvoad.org\/wp-content\/uploads\/2021\/01\/ncvoad-logo-300x82.jpg\" alt=\"\" width=\"300\" height=\"82\" \/>\r\n\r\nNC VOAD thanks your organization for joining. This membership expires at year-end.",
        "initial_payment": 500,
        "billing_amount": 0,
        "cycle_number": "0",
        "cycle_period": "",
        "billing_limit": "0",
        "trial_amount": 0,
        "trial_limit": "0",
        "allow_signups": "1",
        "expiration_number": "0",
        "expiration_period": ""
    },
    "6": {
        "id": "6",
        "name": "Research Affiliate",
        "description": "<img class=\"alignnone size-medium wp-image-98268 aligncenter\" src=\"https:\/\/www.ncvoad.org\/wp-content\/uploads\/2021\/01\/ncvoad-logo-300x82.jpg\" alt=\"\" width=\"300\" height=\"82\" \/>\r\n\r\nResearch Affiliates are representatives of governmental entities, universities or other entities conducting research that provide support and advice to the work of NCVOAD. Research Affiliates are encouraged to be a part of the work of NCVOAD but may not chair NCVOAD Committees.",
        "confirmation": "<img class=\"alignnone size-medium wp-image-98268 aligncenter\" src=\"https:\/\/www.ncvoad.org\/wp-content\/uploads\/2021\/01\/ncvoad-logo-300x82.jpg\" alt=\"\" width=\"300\" height=\"82\" \/>\r\n\r\nNC VOAD thanks you for joining.",
        "initial_payment": 0,
        "billing_amount": 0,
        "cycle_number": "0",
        "cycle_period": "",
        "billing_limit": "0",
        "trial_amount": 0,
        "trial_limit": "0",
        "allow_signups": "1",
        "expiration_number": "0",
        "expiration_period": ""
    }
}
pmpro-custom-templates: No template overrides
pmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not set
pmpro-htaccess-cache-usage: On - Browser cache enabled for HTML (ExpiresByType text/html), this may interfere with Content Restriction after Login. Remove that line from your .htaccess to resolve this problem.
pmpro-pages: 
	account: https://www.ncvoad.org/portal-page/
	billing: https://www.ncvoad.org/update-your-profile/
	cancel: https://www.ncvoad.org/cancel-membership/
	checkout: https://www.ncvoad.org/checkout/
	confirmation: https://www.ncvoad.org/confirmation/
	invoice: https://www.ncvoad.org/invoice/
	levels: https://www.ncvoad.org/become-a-member/
	login: https://www.ncvoad.org/login/
	member_profile_edit: https://www.ncvoad.org/update-your-profile/
pmpro-library-conflicts: No library conflicts detected.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mary Job

    (@mariaojob)

    Hi @lmarks,

    Thank you for reaching out to us.

    I do not spot anything amiss with your Site Health information. If I may, I recommend enabling debug on your website to narrow down and identify the specific cause of this error you are experiencing.

    Please see our guide on this here: https://www.paidmembershipspro.com/how-to-enable-debugging-on-you-your-wordpress-site/

    Thread Starter lmarks

    (@lmarks)

    Hi Maria,

    Thanks for taking the time to look at this. Here’s some background. We are a state chapter of a national organization. The national organization wanted all the chapters to have a common “modern look” and contracted a first firm to design new sites, a second firm to move the designs to a third firm that actually does the hosting.

    The third firm has denied me SFTP access and access in general to the file system, so I am pretty-well stymied. I believe the problem relates to an attempt to include a calendar from The Events Calendar plug-in onto the PMPro Portal page, but cannot prove it.

    The national organization has agreed to put me in touch with the first firm and they may be able to duplicate the problem on their staging system.

    Thank you for your assistance.

    Larry

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Paid Memberships Pro causing critical error’ is closed to new replies.