Paid order marked failed?

Hi @csgosmurfnation,

Greetings from WebToffee support. Thanks for reaching out to us.

To help us better understand the issue, please share the Stripe log of the affected order from your ?Stripe dashboard?(Stripe dashboard -> Developers -> Logs section) and the screenshot of the order note from the WooCommerce > Orders page.

what part of log do you need?

Hi @csgosmurfnation,

Please share all logs of this order from your ?Stripe dashboard.

Here 1 more same thing

Hi @csgosmurfnation,

Thanks for sharing the screenshots.

However, the logs you shared are incomplete. We will assist you with sharing the logs.
Go to?Stripe dashboard?> Payments > Click on the Failed Order. Then scrolling down you can see the events and logs headers. Please copy the request and response logs from there and share them all with us including the payment_methods,?payment_intents,?customers & webhook events.
Since the information in the logs is sensitive in nature, you may share them through this link.

• This reply was modified 2 years, 1 month ago by WebToffee Support.

done please check ticket number is 51375.

Hi @csgosmurfnation,

The delay payment methods like Klarna, iDEAL etc keep the order in?pending payment?status until the payment is received. When the fund is received on your Stripe account, an event will trigger and the status will be updated on the WooCommerce order.?
?
If the trigger isn’t received within the specified time period, the order will be changed to?failed?status. It seems like the issue you are facing is similar to this.?
?
For your reference:?Adding webhook endpoint