Paid orders get a “waiting for payment” status

Hello @clarac18,

I understand you’re experiencing issues with some orders showing as “waiting for payment” despite successful credit card payments via Stripe.

As a first step to troubleshoot this issue, please run a test to ensure this isn’t due to a plugin or theme conflict. Here are the steps to run a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If the issue persists, please share a copy of your System Status Report with us? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

Hi there,

We’re experiencing the same issue on our website.

Since May 24th we observe for these orders:

• Order “Waiting for payment” (even 3 days later) on our WooCommerce dashboard.
• Payment “confirmed” (the same day) on our Stripe.com dashboard
• No email sent to inform of the order.

Our configuration:

• WordPress 6.5.3
• WooCommerce 8.9.1
• WooCommerce Stripe Gateway 8.3.0

It seems like the payment acceptance message got lost somewhere between Stripe and WooCommerce ; or that WooCommerce did not manage the message from Stripe accordingly.

I’ve checked our “WooCommerce > Payments > Stripe > Settings” and our account details are all green/activated (website, website, webhook). And the last webhook LIVE which was successfully recorded is indeed the one of the last payment supposedly”awaiting for payment”.

Any idea where this could come from?

Hi @clarac18, @thibdrev,

Thank you for your patience.?
?
After checking, I can confirm that this is a known bug:?https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3154
?
This bug is now solved. Can you please go ahead and upgrade your plugin to 8.3.1? It should solve the issue.?
?
?Thanks!
-OP

Hello,

we still have this issue in version 8.3.1. We didnt get info back from Stripe to order…And after 24 hours it gives as canceled order. And inn Strip it is paid and everything okay… ??

Piece from logs…:
cURL error 7: Failed connect to api.stripe.com:443; Operation now in progress

Thanks

Hi @dako77

cURL error 7: Failed connect to api.stripe.com:443; Operation now in progress

The error message you’re seeing suggests a connectivity issue between your server and Stripe’s API. This is usually caused by server or network issues, not by the WooCommerce Stripe Gateway plugin itself. Here are a few steps you can take to troubleshoot this issue:

1. Check with your hosting provider to ensure there are no restrictions or issues with outgoing connections to Stripe’s API from your server.
2. Ensure your server’s PHP cURL extension is up-to-date. Outdated or missing cURL extensions can cause connectivity issues.
3. If you’re using any security plugins, temporarily disable them to see if they might be causing a conflict.

If this makes no difference, configure your webhooks once again following our guide: https://woocommerce.com/document/stripe/setup-and-configuration/stripe-webhooks/

I hope this helps! Please let us know how it goes or if you need further assistance.