Paid Pro Plugin Support?

  • d

    (@dnicinski)


    3 years, 4 months ago

    If we paid for Pro how do we get support? We sent an email last week but have not received a response.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter d

    (@dnicinski)

    We sent this last week –

    Hi, First we would like to say we love your plugin. We are a paid Pro customer. It is perfect for the functionality we need. ??

    But is it not page speed friendly. We noticed some issues:

    1. admin-ajax calls – When a page has multiple maps it fires off multiple admin-ajax calls and is really heavy and slow. can you reduce this to one until the other maps are in view? Scrolling or visible in tabs.

    2. Images – The tile images from each map are large in size. Can you compress them before sending to the website? Serve images in next-gen formats?

    3. CSS @import – The ba_map_renderer.css file is using an @import slowing down the load time. Can you remove this and paste in the CSS?

    4. minify – Can you minify the osmapper_renderer.js file?

    5. Can you reduce unused JavaScript too?

    Please let us know if you need screenshots for anything.

    Thank you!`

    Moderator Yui

    (@fierevere)

    永子

    Closed as per forum guidelines

    For support of commercial themes or plugins, go to their official support channel.
    This includes all pre-sales questions.

Viewing 2 replies - 1 through 2 (of 2 total)
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