Paid subscription – Reminders aren’t being sent

  • Resolved blckbar

    (@blckbar)


    8 months, 1 week ago

    Hey!
    I Started using this plugin a while ago, and I wanted to try out the reminder module, so I paid the subscription and Twilio. SMS’s are being sent for Approved schedules but not for Reminders.

    I have the reminder config set at 2 hours ago, 1 hour ago and nothing. Also under “notifications” Reminder is turned on with SMS checked, format Text

    Title: “Reserva en BLCK”
    Body: “Hola! Este es un recordatorio de tu reserva en BLCK. Nos vemos hoy a las [bookingTime]
    Si tienes alguna dificultad te pedimos avisarnos a través de instagram ;)”
    Also using the latest version possible, just updated yesterday
    Sorry this is in spanish, but I’m trying to give all information possible.

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  • Plugin Author MASAAKI

    (@masaakitanaka)

    Hello,

    The reasons why reminder emails may not be sent include:

    1. If there are few visitors to the website where WordPress is installed, WordPress events may not be triggered every hour. In such cases, consider scheduling the execution of wp-cron.php in the server’s crontab.
    2. The reservation status for the customer may not be set to “Approved.” Reminder emails are only sent when the reservation status is “Approved.”
Viewing 1 replies (of 1 total)
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