Paid Support

  • Resolved Justin

    (@justinwalters)


    9 years, 7 months ago

    Hi Folks,

    I hate it when I think I am a pain in the neck but I paid for support over the past week asked to have some timeframe or notice that I am in the que via the support system and email. I have called to leave messages and I feel like its a dead end because I haven’t heard anything from anyone in over a week. I don’t want to look like a fool to my clients.

    Can someone at W3 reach out to me and let me know my money hasn’t been wasted and give me a time frame?

    I freaking love this plugin, please help me!

    Justin

    https://www.ads-software.com/plugins/w3-total-cache/

Viewing 5 replies - 1 through 5 (of 5 total)

  • What is your question?

    Thread Starter Justin

    (@justinwalters)

    I need to know that my ticket was received and when it will be addressed?

    Thanks,

    Justin

    I don’t work for W3 but I can assist you in the forums if you would like

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I need to know that my ticket was received and when it will be addressed?

    You’re asking in the wrong place. The plugin authors cannot support their paid customers in these forums.

    Please contact the author directly on their site.

    Matt

    (@mugwumpman)

    One of the websites I maintain had exactly the same problem. In the end they had to report the inactivity to PayPal to get the payment refunded. Radio silence from W3TC.

Viewing 5 replies - 1 through 5 (of 5 total)
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