Paid support stopped working

  • Resolved mahyulan

    (@mahyulan)


    2 years, 2 months ago

    I have a paid subscription, but creating tickets is failing (no confirmation emails).
    Neither a response on the contact form of the developpers…..
    I desperately need support, so what is happening with them?
    Do they still exist?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support David G

    (@gravid7)

    Hi @mahyulan

    Apologies for the inconvenience.

    Can you please share ticket id? or Can you please let us know the specific problem you are trying to solve with our plugin? So, we can check and help you.

    Thread Starter mahyulan

    (@mahyulan)

    Hello David,

    On 16th and 22nd I filled the form to make a support ticket.
    But I didn’t got automatic replies, so no ticket ID has been made.
    Seems there is a problem in the ticket system.

    Regarding my problem / request:

    Clients need to be able to search through their orders.
    Currently they see a few orders with only details ordernummer, date, status, total amount
    If they are looking for a specific product they ordered, they have to open all orders one by one.
    Some clients have many orders, so that is not workable.

    How to add a search function in the My Account > Orders?

    Plugin Support David G

    (@gravid7)

    Hi @mahyulan

    Thanks for your message.

    Please check in the spam section too. We responded to your support request on the same day.

    Thread Starter mahyulan

    (@mahyulan)

    Hello,

    I discovered that SpamExperts suddenly had quarantined all you emails.
    But unfortunately also deleted already.
    I have whitelisted you now and resend my questions.

    thanks,

Viewing 4 replies - 1 through 4 (of 4 total)
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