Paid the subscription fee

Viewing 14 replies - 1 through 14 (of 14 total)
  • Thread Starter ssingare

    (@ssingare)

    I am not able to update my License type to Premium.

    What is the license key?

    Plugin Support hippoosupport

    (@hippoosupport)

    Dear @ssingare, please provide your website name to nivestigate.

    Thanks

    Plugin Support hippoosupport

    (@hippoosupport)

    Dear @ssingare, could you provide your website address please?

    Thread Starter ssingare

    (@ssingare)

    https://nisargafresh.nl/

    Plugin Support hippoosupport

    (@hippoosupport)

    Dear @ssingare,

    We just upgraded your subscription to Premium. You should now have access to premium features in the app. If you still have any issues, please let us know.

    Thanks

    Thread Starter ssingare

    (@ssingare)

    I noticed that when I am updating product price or stock quantity from Hippoo app, the Hippoo app is deleting my Brand Attribute.

    Why is it happening so?

    Please do not change my attribute of Brand.

    • This reply was modified 2 weeks, 1 day ago by ssingare.
    Plugin Support hippoosupport

    (@hippoosupport)

    Hippoo app typically does not modify other product properties, but this behavior might be related to how WooCommerce’s API handles updates. Some brand-related plugins store attributes differently, and an API update might override them.

    To investigate further, could you share the name of the plugin you use for managing brands? This will help us determine if there’s a compatibility issue or if we need to adjust the update process.

    Let us know, and we’ll check it out!

    Thread Starter ssingare

    (@ssingare)

    We have not used any plugin for creating brand attribute. The attribute is created in basic setup of Woocommerce.

    We only access the Brand attribute via Bulk Editor plugin. “BEAR – WooCommerce Bulk Editor Professional v.2.1.2”

    It is annoying to see that I have to assign Brand attribute to the product every time when I am updating Price and Stock quantity from Hippoo app.

    • This reply was modified 2 weeks, 1 day ago by ssingare.
    Plugin Support hippoosupport

    (@hippoosupport)

    Okay, thanks for providing the details. We’ll review this issue and get back to you if we find a solution.

    Best,

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side note to @hippoosupport

    If you are an “official” volunteer support account for this plugin

    https://www.ads-software.com/plugins/hippoo/

    Can you ask the developer to assign your account as such for this plugin? You will get a “Plugin Support” badge on all your replies here and the moderation team will be grateful.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I am not able to update my License type to Premium.

    Also or pro or customer support, please contact the developer on their site. This includes pre-sales information.

    As the developer is aware, customers may not be supported on this site. They cannot have this conversation here and need to take it to their site.

    https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

    Plugin Support hippoosupport

    (@hippoosupport)

    Thanks @jdembowski we just did that.
    Dear @ssingare, we will answer you in the other topic you created.

    Thanks!

    Thread Starter ssingare

    (@ssingare)

    My License is again converted to Basic License.

    I am not able to use Premium Features. What went wrong with my account?

    Plugin Support hippoosupport

    (@hippoosupport)

    Dear @ssingare, can you check and confirm if your subscription payment was successful? Our system shows that the payment was refunded.

    Since this forum is only for free plugin support, if you are sure you paid, please email us at [email protected].

    Best,

Viewing 14 replies - 1 through 14 (of 14 total)
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