Paradoxical Customer Service

  • Oops I made the mistake of upgrading to Pro

    For a plugin that is all about providing customer service, I am astounded by the lack of it from the developers.

    Firstly there was silence for a day after payment – nothing, no download, no thanks, nothing.

    It doesn’t stop there.. the only published option for options for contacting WPSC about an issue seems to be a $99 paid service which has a support interface which is more cumbersome than their support plugin – go figure!

    I managed to grap an email address from the bottom of the upgrade when it arrived and tried mailing to that. More silence.

    So what’s the issue with the Pro – couple of things:

    1) the sales blurb talks about files (plural) upload but I can only see functionality for a single file upload

    2) the file upload functionality does not seem to be working

    I’ve done the decent thing and sent short video clips showing the problem but – Silence

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  • I have the same problems with the file uploads, they are simply not working. I have sent them an email, but silence for me too.

    Thread Starter royst

    (@royst)

    Three weeks later . . .

    I have tried more emails and also their skype number but silence. Here are the contact details for anyone else trying the same exercise:

    Customer Service URL: https://wpstorecart.com
    Customer Service Email: [email protected]
    Customer Service Phone: 347-746-1777

    Why would anyone allow such damage to their reputation. It is so simple to handle. A short response like “sorry it isn’t working, we’re trying to fix it” would be a good start. It’s even simpler to deal with angry customers by processing a quick refund.

    I have escalated the issue with Paypal since it appears “goods and services” are being sold which do not meet the advertised description and they are clearly not fit for purpose. Technically this is fraudulent commerce.

    We are not talking about a huge sum of money but more than anything I am incensed by how rude this vendor is, especially for something like a customer service plugin. It’s a shame because the free version of the plugin has merit.

Viewing 2 replies - 1 through 2 (of 2 total)
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