Parallax not showing up

  • Resolved tnicolai

    (@tnicolai)


    2 years ago

    Hello,

    I installed the plugin and activated it I wanted to use the parallax extension but it is not showing up at style.

    What did I do wrong?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi, Tnicolai
    First, thank you for choosing our theme and service.

    Please follow this video to learn how to use Parallax Effect:

    If this does not help, please describe your problem in more detail and we will try to solve your problems in other ways.

    Kind Regards,
    Givi

    Thread Starter tnicolai

    (@tnicolai)

    Hello,

    I already watched this video, thanks.

    But the problem is that when i want to edit the section and go to STYLE i dont see the particles and under that the parallax.

    I hope you understand me now? Sorry i’m dutch haha.

    Greetings Tessa

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi again, Tnicolai

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    Kind regards,
    Givi

    Thread Starter tnicolai

    (@tnicolai)

    Hello,

    I just send you the email ??

    Greetings, Tessa

    Plugin Contributor Nick WP Royal Support

    (@elementoraddonswpr)

    Thank you. We will check.

    Kind Regards,
    Nick

Viewing 5 replies - 1 through 5 (of 5 total)
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