Parse error?

cedarspringscamp – oh no! sorry to hear you’re having issues. i suspect an older version of PHP is causing the issue. do yo know what version of PHP your wordpress site runs on?

We use version 4.1.1, is that what you are talking about? Sorry, I am a bit of a novice

cedarspringscamp – no worries about being a novice! We’ll figure how to help you.

4.1.1 is the version of WordPress. That’s the latest, which is great to see! I’m wondering about the version of PHP. If you can SSH in, you can type this to see the version:

php -v

If you can only FTP/SFTP in, you should be to create a file called info.php in your web root with this contents:

<?php phpInfo() ?>

Then go to https://YOURSITE/info.php. It should show something like this at the top, “PHP Version 5.5.3-1ubuntu2.6”. Be sure to delete this file when you’re done!

As well, if this is all too technical, you could ask who ever does your hosting to tell you the version of PHP you run ??

PHP 5.2.14-pl0-gentoo

I asked our IT dept ??

cedarspringscamp – great! Glad IT was able to help. 5.2.14 is some what dated, being released in July of 2010.

Stay tuned while we look into this some more!

cedarspringscamp – OK! we were able to reproduce the issue. we’ll work torward a fix and keep you posted.

cedarspringscamp – oh no! we have bad news. after some more research we see that this indeed is a problem endemic to your old version of PHP. further research yielded that this version is actually too old for us to support.

you could try working with your IT dept again to have them change the track_it() method in the sidecar_track class. they might try deleting the 4 lines of the method and simply putting in “return true;” instead. I know this isn’t super helpful, but we figured it’d be better than nothing!

best of luck