Parsererror when submitting subscribe form

  • Resolved mathieubinette

    (@mathieubinette)


    2 years, 11 months ago

    I have installed Mailpoet 3 and I liked configuring it. But now that I finished setting up the plugin, I can’t submit the form. It says “Pasererror”. I think I made everything correctly

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @mathieubinette ????!

    Thank you for reaching out to MailPoet Support!

    It says “Pasererror”. I think I made everything correctly

    Oh, that’s odd, I have just checked the form in this URL (https://lerepairedesneophytes.org/inscription/) and I couldn’t submit it either but I am getting a different error:

    Une erreur est survenue.

    I see that the form is made with ‘Elementor’, not with the MailPoet plugin itself. Can you also try to see if doing a conflict test works?

    To do it you will want to disable all your plugins but Elementor and see if the form works.

    If it does work, enable your theme and all your other plugins one after the other until the form breaks again. You’ll be able to tell us what’s at fault.

    You can refer to this article: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

    Let us know how that goes!

    Cheers!

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @mathieubinette,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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