Receipt of Partial Payment

  • Resolved Leslie Carson

    (@lunabug)


    3 years ago

    Scenario: A customer purchases something for $54 and selects check payment.
    I receive the check in the mail and it’s for $45; the customer accidentally transposed the numbers when making out the check.

    How can I accept the $45 and then invoice them for the remainder due?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Abiola Ogodo

    (@oaoyadeyi)

    @lunabug

    You can mark the current order as pending, create a new product with a $9 value then ask the customer to pay for it. Then mark the former order into the completion stage.

    Otherwise, you can try using this plugin to avert future occurences

    Thread Starter Leslie Carson

    (@lunabug)

    Thanks, but neither of these are really solutions.

    Mirko P.

    (@rainfallnixfig)

    Hi @lunabug

    If the purchased item has a value of $54 and the customer paid only $45 you may want to contact the customer and let them know there is an outstanding amount to pay before you can ship the product. They can send you another check for the remaining value and you can complete the order and send the invoice to your customer.

    I can’t think of other options at the moment, but I’m going to leave this thread open for a bit to see if anyone else has any other ideas.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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