Partially works

  • retrodiscouk

    (@retrodiscouk)


    8 months ago

    Installed and connected. Caches cleared etc

    Works when I load the site with Edge, but on my iphone, doesnt load the widget.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Napole?o Fusiger Wingert

    (@napoleaofw)

    Hi @retrodiscouk,

    We tested now first on desktop (Chrome) and on mobile (Android and iPhone), all tests worked.

    Please note that on mobile, Zendesk loads a small question mark (?) icon that opens the widget once the user clicks on it.

    Also, please double-check the plugin settings to confirm the widget’s delay time.

    It usually takes a few seconds for the widget to load. This is due to performance, to prevent slowing down the website.

    Please let us know if that helps.

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