participants can’t join rooms

  • Hey there,

    Thanks for a great plugin. We’ve been testing it on a client site and we’ve noticed that the Zoom’s join breakout room functionality is not working as expected.

    When the host creates breakout rooms in the Zoom meeting and checks the “allow participants to join room” option a message appears in the live meeting saying “the host has opened breakout rooms please wait to be assigned.” But we are expecting the user to see the breakout rooms squares at the bottom of the screen and for them to be able to choose their own breakout room.

    Is this a known issue? And is this something that you plan on fixing if so how soon?

    Thanks again for all your hard work!

    guy

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Deepen

    (@j_3rk)

    @zerogmedia

    Thanks for pointing out the issue.

    We tried this on our end and found the same issue. When a user joins via app – User does receive an option to choose the breakout room.

    However, for a user to join a breakout room manually when joined via browser, it does not seem to work. User who joined via browser never sees the breakout room option on the bottom nav bar – I presume this is a limitation from Zoom side. Though, users can be assigned to a breakout room by host manually ( even if they join via browser ) but cannot seem to choose on their own at the moment.

    I will check in depth on whether this issue is something related with the plugin but most probably this is limitation from Zoom side at the moment.

    Thread Starter Guy Anderson

    (@zerogmedia)

    Thanks for looking into this Deepen.

    Just to add some clarification on this… If you switch to fullscreen via browser and assign users to breakout rooms then this does work. Meaning we can see the breakout rooms icon at the bottom of th screen.

    The issue is when a host allows users to choose a breakout room to join. When this option is selected in Zoom then the rooms icon does not appear in fullscreen view in the browser. Also people see the incorrect message “the host has opened breakout rooms please wait to be assigned.” But the host wants to allow people to join their own breakout rooms. So the user is never assigned.

    So to be clear:
    The host assigning visitors to a zoom breakout room does work in browser – and we can see the breakout rooms icon in fullscreen mode.
    But when the host checks the option to allow people to choose their own breakout room to join then this option is not working and we don’t see the breakout room icons in fullscreen mode via the browser.

    I hope this makes the issue clearer.

    Thanks for your help!

    Guy

    Thread Starter Guy Anderson

    (@zerogmedia)

    Hey Deepen,

    Have you had a chance to investigate the issue with people adding themselves to breakout rooms further? It would be great to know when this issue will be resolved.

    Thanks!

    Guy

    Hallo,

    I have just a question.
    I can not see the breakout room icon. not in the app and not in browser.

    What an I do?

    • This reply was modified 3 years, 6 months ago by lichtbruecke.
Viewing 4 replies - 1 through 4 (of 4 total)
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