Passing of Data

Hi @robadeedoo123,

The buyer may have been able to click the smart button, but without a successful form validation, the attempted payment would not get past a pre-authorized state. The error on the checkout page means regular payments would not be captured and push payments like bank transfers are refunded automatically within 3 hours.

To improve the user experience in this regard, the latest update 1.9.0 added a basic validation to the Checkout page to prevent the smart buttons from being clicked when not all required fields are set: https://woocommerce.com/document/woocommerce-paypal-payments/#paypal-on-checkout-page
I suggest giving it a try to see how it works for you. Thanks!

PayPal Payments provides certain features that are not available in any other PayPal integration. Whether or not these features are beneficial to you depends on your needs.
For example, if your business has lots of repeat customers, then Vaulting can be an interesting feature to make subsequent payments easier for buyers.

Kind regards,
Niklas

The update does not appear to have resolved the issue. if you select paypal and have not agreed to the terms and conditions it states please fill in the unfilled in fields” or something like that. What it should state ( which other payment gateways do ) is ” please agree to the terms and conditions”. Your plugin leaves it up to the user to go through every single form field they have completed to work out where they went wrong and is not intuitive. When is this going to be fixed. yet more poor implementation.

Still having issues. Customers are calling us saying that they have completed the whole form and we have even turned off agree to terms and conditions and it will not process saying missing form fields. They pay by credit card not paypal works fine. When is this bug going to be rectified and implemented so that it actually does what it should do. i.e. take a payment????

Hi there,

The new basic validation introduced in 1.9.0 indeed only displays a generic error up top but will ‘trigger’ all required fields. It depends on the theme, but all required and not validated fields will usually receive a red border or some other highlight that sets them apart from the validated fields.
However, the error message likely will be expanded with a list of the fields that failed the validation to provide more feedback, especially if the theme does not style the fields accordingly.

If you are receiving a validation error despite all required fields being filled, could you please provide us with a link to your site or, better a copy of your WooCommerce system report?
You can share this either here in the forums or privately as described here.
To work around potential compatibility issues, for example, with fields added by third-party plugins, the new basic validation can be disabled with a filter:
https://github.com/woocommerce/woocommerce-paypal-payments/wiki/Actions-and-Filters#disable-basic-checkout-form-field-validation-before-creating-the-paypal-order
This would restore the previous behavior with the fields only validated after creating the PayPal order.

Kind regards,
Niklas

I suggest that you look how the webtoffee version works. We are now using that as your plugin simply does not function correctly on many many levels. That version delivers like all other payment gateways we offer informed responses to customers. Websites do not want to messing around changing code you need to supply out of the box solutions that work and are intuitive to customer needs. Since we moved to webtoffee we have seen over 100% increase in paypal payments which is over $1000 a day. Your solution is not intuitive to customers needs is constantly buggy 9 months down the line and reduces sales. That’s our experience with it as a high volume ecommerce store.

Hello @robadeedoo123

thank you for your response. We are still working on getting to get the best situation for the checkout validation and we are sure this will improve with every release. In the next release we are adding individual messages for the fields.

We hope we can provide an acceptable solution with one of our future releases.

Kind regards,
Joost