Password forgotten not working

  • Resolved daviparvfx

    (@daviparvfx)


    8 years, 5 months ago

    When my users have forgotten the password and click “forgotten password?” We send and e-mail including: {password_reset_link} and when you click it, it says: Invalid or expired hash…
    What can i do?

Viewing 9 replies - 1 through 9 (of 9 total)

  • Same problem here!

    • This reply was modified 8 years, 5 months ago by manoskav.

    This can be another plugin conflict, did any of you do the troubleshoot procedure? You could also check your SQL database. There has to be something that could be preventing new hashes getting stored in the wp_users table. Check to see that the varchar size of table wp_users column user_activation_key is at least 80.

    I hope this helps,

    • This reply was modified 8 years, 5 months ago by borisv.
    Thread Starter daviparvfx

    (@daviparvfx)

    It is not a plugin conflict. After testing the sql database everything was alright. In their updates logs, they say they were resolving the “reset password” but it is still giving me problems.

    So you are saying that you queried for the user_activation_key for the user whose password was reset and there was data?

    Thread Starter daviparvfx

    (@daviparvfx)

    Yeah. I don’t know what is hapenning but it is a UM bug

    But if there is data in the user_activation_key column then that error message can not be output. Furthermore, if there is a password hash then it should return links that are valid. It makes no sense.

    Plugin Author Ultimate Member

    (@ultimatemember)

    Can you update to the latest version of UM and test issue again?

    Thanks ??

    Thread Starter daviparvfx

    (@daviparvfx)

    It seems to not be happenning anymore. Thank you!

    Plugin Author Ultimate Member

    (@ultimatemember)

    Thanks for letting us know ??

Viewing 9 replies - 1 through 9 (of 9 total)
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