Password incorrect for some users

  • Hello,

    I have an issue with the Ultimate Member’s login. I use username and connecting with email works. But when some users try to connect with the user_login, they have “wrong password” error.

    I tried to refresh the form many times and I logged the password to check if it was correct. I also tried to log the error and I have only the wrong password error, nothing else.

    To check, I tried on other sites but still the same error with these users. Plugin/theme conflict test didn’t help. Server-side caching is also disable and no JS error.

    Thanks for your help ??

Viewing 8 replies - 1 through 8 (of 8 total)

  • @remidk

    Are there any special characters in the Usernames failing during Login?
    The Wrong password error message can be both Username and Password errors.

    Thread Starter remidk

    (@remidk)

    @missveronicatv thanks for your answer ! Yes @ and . they used email addresses. But many other users did the same thing and don’t have this issue. Do you think that could still be the problem ?

    @remidk

    Have you some examples of usernames/user_logins which fail during Login?

    Thread Starter remidk

    (@remidk)

    @missveronicatv for example someone has “[email protected]” for user_login and his personal email for email. With his personal email its works but not with his user_login. If I try exactly the same but with my email address for user_login, it works

    @remidk

    Which UM predefined fields are you using for the Login page?

    Thread Starter remidk

    (@remidk)

    @missveronicatv username and password

    @remidk

    This works as expected.
    You are probably using the meta_key username for your Logins

    With his personal email its works but not with his user_login.

    If I try exactly the same but with my email address for user_login, it works

    There are two fields possible with Username Logins but one also for Email login.

    The possible meta_keys for the User Logins are:

    1. username
    Login with user_login or user_email values and an entered email address will validate the User against registered user_email fields and “personal email” will be used.

    If you add your “personal email” as the user_login User validation will still be made against the user_email fields.

    2. user_login
    User validation is always using the user_login fields and never user_email fields

    3. user_email
    User validation is always using the user_email fields and never user_login fields

    • This reply was modified 7 months, 1 week ago by missveronica.
    Thread Starter remidk

    (@remidk)

    @missveronicatv thanks for your answer. If I understand, because of the format, Ultimate Member thinks the login is an email ? It could explain why it doesn’t work, but I don’t understand why 95% of the users can connect and 5% can’t. Everyone use a mail address as login. I’ll try to check the request when I come back to work. Maybe it can help ??

Viewing 8 replies - 1 through 8 (of 8 total)
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