Password is incorrect. Please try again.

  • Resolved NYESDigital

    (@schoolsict)


    1 year, 9 months ago

    Hi there, when I go to log-in to the website for the first time after registering using the Ultimate Member system I always get ‘Password is incorrect. Please try again.’ as an error message.

    I am able to register for an account on the website found here Register – North Yorkshire Pension Fund (nypf.org.uk) however when I get the email confirming the account has been approved and link to the login page and try logging in using the email and password I used on registering, it never works.

    Currently using Version 2.6.2 and have the Ultimate Member – reCAPTCHA plugin also installed running version 2.3.1.

    The website is running WordPress 6.2.2, the Divi Builder 4.21.0 and the server in which the website is hosting on is using the following:

    OS: CentOS Linux 7.9.2009 (Core)

    Product: Plesk Obsidian – Version?18.0.52?Update #3, last updated on May 18, 2023 03:49 AM

    I have tried deactivating all the plugins within Ultimate Member, deactivating the Divi Builder to the default theme, enabling Debugging and checking any error log files but to no success.

    If I manually reset the password in WordPress users, then I can successfully log in but that is not a feasible option as we need this product to run smoothly without manual intervention from administrators.

    Any support on this promptly would be hugely grateful and thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)

  • @schoolsict

    Did you change the Theme also to a WP default Theme like “Twenty Twenty”?

    Thread Starter NYESDigital

    (@schoolsict)

    @missveronicatv – I have just tested using the theme twenty twenty three and the problem still happens – ‘Login failure from clicking log in to your site’.

    Have you got any further ideas? Thank you in advance

    Thread Starter NYESDigital

    (@schoolsict)

    @missveronicatv – having looked at the Javascript troubleshooting step you related to last week, I have been able fix the JavaScript Error issue thanks again for your help.

    Have you got any more possible troubleshooting steps for this issue, your help with this is greatly appreciated ??

    • This reply was modified 1 year, 9 months ago by NYESDigital.
    Thread Starter NYESDigital

    (@schoolsict)

    Hi to all interested, I have been able to fix the problem of the registration process not working (registering and then clicking login to site and the password being incorrect) the issue was that the Ultimate Member form filed ‘password’ had been created as a custom block and did not have the same ‘Meta Key’ as one-another.

    So in short to fix the error we created two exact field entries for the password block with the same Meta Key ‘user_password’ and this fixed the issue.

    Thank you @missveronicatv for all your support helping NYC it is immensely appreciated – take care ??

Viewing 4 replies - 16 through 19 (of 19 total)
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