Password not Accepted

  • Hello, one of my users is getting an “invalid password” prompt when attempting to login. The most recent password reset was performed approximately 24 hours ago and this appears to be a pattern for this user; the newly reset password will grant them access for that day or period, and can even be reused by logging out and back in; the following day or next time the user attempts to log in the cycle repeats.
    The user has also attempted clearing their browser cache and cookies and temporarily disabling 2FA. Does anyone have any suggestions for other browser or user security settings that may cause this issue?

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  • ODSupport

    (@ozpinadigital)

    Hi @zblevins

    Can you provide a bit more details?

    Is this happening with a front end login or login for the WP admin?

    If it is a front end, are you using a plugin to register the users and allow them to log through the front end?

    We would also recommend checking the WordPress error file. If you are not an advanced user and do not know how to modify the code, you can install a debugging plugin like WP Debugging and see if there are any errors that can give you a clue.

Viewing 1 replies (of 1 total)
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