Password not working after reset

  • Resolved antwal

    (@antwal)


    1 year, 11 months ago

    Hi,

    I’m still using the free version as I would like to rate it well before upgrading to the premium but I currently have this problem with WooCommerce and WordPress;

    If I reset the account password via ultimate members after updating it, it is always wrong as if it was not successful even if the email arrives that the password has been changed.

    The only way that works is to use the wordpress or woocommerce password reset.

    Is there a possibility that there is some problem with the plugin and the integration with woocommerce or do I have to completely disable the reset via the plugin?

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

  • @antwal

    You can try to test the UM Password Reset when you have deactivated WooCommerce.
    Also disable any caching plugin or server side caching for the UM Pages.

    https://docs.ultimatemember.com/article/1595-caching-problems

    Thread Starter antwal

    (@antwal)

    yes, I already checked the guide and did several tests; the plugin is not perfectly compatible with my theme and other plugins, unfortunately I need woocommerce and I can’t deactivate it

    I only use the profile registration and update form, for the rest I have deactivated everything and redirected everything to woocommerce; so now the password recovery works fine

    Plugin Support andrewshu

    (@andrewshu)

    Hello @antwal

    ?so now the password recovery works fine

    Sorry for the late answer. Have you solved this problem?
    Please let me know if you need our help.

    Thank you.

    Thread Starter antwal

    (@antwal)

    Hello @andrewshu

    I solved it like this:

    • deactivated all forms except for registration and profile
    • added a custom menu on woocommerce with custom endpoint that generates the ultimate member shortcode for the profile (which uses a custom template)
    • added a general override on wordpress so that it redirects every password recovery link to the woocommerce

    now everything works correctly, the user registers with the first password on ultimate member, then in case of password recovery he is redirected exclusively to woocommerce

Viewing 4 replies - 1 through 4 (of 4 total)
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