Password reset

  • I’m having trouble with the password reset email. I’ve tested it with a user with a gmail account, hotmail account and a registered domain. The registered domain receives the password reset but neither gmail or hotmail do (not in spam). I have the website on a staging server at the moment and have used the domain from the staging server in the “from”. Would this affect gmail/hotmail email recipients?

    Secondly, when the email is received the link is in plain text and not clickable. The HTML setting is ticked in the options. Is that intentional? Ideally a person would just click on the link in the email and not have to copy and paste.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Chad Butler

    (@cbutlerjr)

    That sounds like you don’t have an SPF or DKIM record set for your domain – or – the record that is set up does not account for the web server (which, in this case, is the sender). Both Google and Microsoft require this record be set in your domain record, and it would need to be a valid entry that accounts for email you send from something different than your email server (such as script generated emails coming from the web server).

    While you should set that up anyway, usually, the issues can be resolved by sending through an SMTP account instead of using the web server.

    Both of these are covered in the email troubleshooting FAQ on the site here:

    https://rocketgeek.com/plugins/wp-members/docs/faqs/email-troubleshooting/

    As for the link being clickable – it may depend on your email client and what you have set up for that. I would start with plain text. Most email clients make that clickable by default.

    I’m having a similar issue, in that the email link is not clickable in Thunderbird client but is using gmail. I have a lot of users using yahoo, and they don’t get a clickable link.

    The source code on the email is:

    <p>Follow the link below to reset your password:<br/><br/> https://www.mywebsite.com/qcuser/?a=3Dset_password_from_key&amp;key=3DorJg0cVO= bLznwAawtsyy&amp;login=3Dmyuser</p>

    I tried wrapping the [reset_link] shortcode in the reset link email with <a href=\”[reset_link]\”> Click link</a> but then I didn’t get anything but Click link — the shortcode didn’t generate the actual link. Is there a way around this? I have send HTML configured in the plugin, but it’s not generating link code.

    • This reply was modified 1 month, 2 weeks ago by vbengeult.
Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.