Password Reset Email not being sent

  • Resolved AlexGoodall

    (@alexgoodall)


    8 years, 12 months ago

    I’ve installed the plugin and it works well for logging in.

    However, when I use it for resetting a password, the screen updates OK, but I never receive the email.

    I’ve testing the normal password reset (with the plugin disabled), and that works fine – so there is not some other issue with the WP setup.

    I have V 1.2.3 of ProfilePress installed.

    Look forward to receiving some of that awesome support that others have mentioned.

    Alex

    https://www.ads-software.com/plugins/ppress/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Collins Agbonghama

    (@collizo4sky)

    I just tested on a new WordPress install and it is working perfectly.

    Are you sure the emails aren’t in spam?

    Thread Starter AlexGoodall

    (@alexgoodall)

    You’re right!

    I was just now checking best-practice advice from the Contact Form 7 site, and now I can see why with the native password reset, the emails were not not going to spam, but with ProfilePress, they DO go to spam.

    The native password reset uses a “from” email like this:

    wordpress@<hostingdomainname>

    However, ProfilePress uses the email address of the admin account, and in my case, that is on a different domain – and that causes the emails to be sent to spam.

    Might be worth using the same convention as the native functionality.

    Thanks

    Alex

    Plugin Author Collins Agbonghama

    (@collizo4sky)

    Hi AlexGoodall, this is how the plugin work. But we’ll add a filter so you can change the email in next plugin version.

    Mind you, the PRO version has a settings to do this and even customize the password reset message.

    Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)
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