Password Reset Email Problem

  • Hello,

    When a user try to Reset Password. It’s showing “We have sent you a password reset link to your e-mail. Please check your inbox.” message. But could not receive any email.

    I’m check default theme, Deactivate all plugins. But same problem. Mail not receive..

    How can i fix this ?

Viewing 3 replies - 1 through 3 (of 3 total)

  • I got the same problem, I though it was mail() or a related issue but when I tested with the resetting admin (for password reset) I received the email so I don’t think it’s mail() anymore. Any help will be appreciated

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi All,

    Do your sites both have SMTP plugin installed?

    Thanks.

    Not using that but you think that would help? I was not looking into that since admin account receives the email when trying to reset the password, so that tells me that mail is working properly.

Viewing 3 replies - 1 through 3 (of 3 total)
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