Password reset emails not being sent

  • I’ve taken on the responsibility of maintaining my aunt’s law firm’s website and am having a hard time logging into the admin account.

    I’ve put in various emails to send a password reset and those emails haven’t come through. I know for a fact that the login credentials haven’t been changed (she’s not savvy enough to know how to do it)

    The website is hosted through godaddy (her choice, not mine). I’m aware there’s a way to edit this by adding some kind of PHP or what not.

    I’m wondering if there’s some form of idiot-proof work around? I’m relatively new at this and the terminology throws me.

    Also wondering why this happened? Is it something to do with wordpress updates? Going through her emails, it looks like wordpress hasn’t been updated since August. Not sure why that’s the case.

Viewing 7 replies - 1 through 7 (of 7 total)

  • GoDaddy have super awesome tech support IMO. Just give them a call and they will sort it out for you.

    There are many many ways you can reset your password, see:

    https://codex.www.ads-software.com/Resetting_Your_Password

    Re: emails not being sent… I come across this a lot, can be various reasons (from Gmail blocking the emails, to problems with them being sent in the first place).

    As a fix I would recommend setting up a WordPress SMTP plugin, and running the emails through Gmail – this has worked for me every time. Eg: https://www.ads-software.com/plugins/easy-wp-smtp/

    @ajriddl3

    I’ve put in various emails to send a password reset and those emails haven’t come through.

    Assuming the email she’s configured the site to send from is not a GoDaddy-hosted email address (i.e. a domain with a GoDaddy MX), then it’s probably being dropped at the receiving end after failing the “smell test”. See WordPress emails are sent but not received.

    I’m wondering if there’s some form of idiot-proof work around?

    If you enter the WordPress site through the GoDaddy Manage Hosted Sites page, it will log you into WordPress without going through the login screen.

    @woodsandhillsplc

    As a fix I would recommend setting up a WordPress SMTP plugin, and running the emails through Gmail – this has worked for me every time.

    That’s half a good idea. But I’m pretty sure you can only run Gmail emails (i.e. emails with a from address in the gmail domain) though Gmail.

    Here’s an example of it not working, from 45 minutes ago.

    And there is no way Easy SMTP is going to send to Gmail from GoDaddy, as the ports are blocked. Try Postman.

    @jason Hendriks – I was not clear, apologies, I did mean to use an actual Gmail email address, but yes I understand what you are saying that it wouldn’t work for a non-Gmail address.

    You can then if necessary get the Gmail email address to forward them to any other email address as required. I realise this is not a perfect solution – but it does have a 100% success rate from testing.

    I just checked the specifc plugin I am using, it is https://www.ads-software.com/plugins/postman-smtp/ – this works very well with Gmail.

    Then we agree to agree ??

    Thanks for the other info also by the way, very interesting. I was not aware you could login via GoDaddy itself.

    Oh oops, I just realised I mentioned the same plugin. It is a great plugin!

    Thanks! ??

    I feel even more stupid now – I didn’t realise you were the actual plugin author Jason!

    Kudos! Setting it up and running to send via Gmail was an absolute breeze. Love everything about the plugin from the GUI to functionality. 10/10.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Password reset emails not being sent’ is closed to new replies.