Password reset is not allowed for this user

  • Hello, I have problems with password reset for users, when users want to reset password they get message Password reset is not allowed for this user. How I can enable password reset for users?

    The page I need help with: [log in to see the link]

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  • Hi @bostjank,
    this may be caused by a theme/plugin conflict.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.
    Then start enabling plugins, one by one, from the “Health Check” menu at the top until the problem appears again. Then you will know which plugin causes the problem.

    You may also have to contact your host to see if they are blocking password resets in any way.

    Thread Starter bostjank

    (@bostjank)

    Hi thanks, I try with that plugins, but still does not work. All plugins were disabled, and the user still get message Password reset is not allowed for this user.

Viewing 2 replies - 1 through 2 (of 2 total)
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