Password reset is not allowed for this user

  • Resolved Stephen

    (@stephenjudge)


    6 years, 5 months ago

    Hi

    I recently created a second www.ads-software.com account for the purposes of bookmarking Extensions in the Extension repository for another project I am working on. I had not done anything with my account other than create it and login. It is not linked with any WordPress installation.

    I came back to it a few weeks later and my login would not work, then I tried the lost password link and I get this message:

    Password reset is not allowed for this user

    I have seen other posts about this related to plugin issues and sockpuppetry (whatever that is) but nothing that can help me. How can I get support on this.

    I don’t wish to disclose my account username or email on a public forum but will do so in a private message or email from a www.ads-software.com account.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Multiple accounts is not permitted in the forums.

    Thread Starter Stephen

    (@stephenjudge)

    I was not trying to create multiple accounts on the forums I was trying to create an account to bookmark plugins on https://www.ads-software.com/plugins/ and I was doing so on behalf of my employer.

    Regardless, there is absolutely no connection between either account, both email address and usernames are vastly different, even logging from different IP jurisdictions. So how would any moderator or administrator know to disable one account and not the other?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please email forum-password-resets (at) wordpress (dot) org.

    Thread Starter Stephen

    (@stephenjudge)

    Ok thank you.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I recently created a second www.ads-software.com account for the purposes of bookmarking Extensions in the Extension repository for another project I am working on.

    Don’t. That’s not a valid reason for creating multiple accounts here. If that account is blocked for that reason it will remain blocked.

    If you need to track plugins then please find a valid way to do that. Multiple accounts isn’t it.

    So how would any moderator or administrator know to disable one account and not the other?

    Magic. ? Also we’re not obligated to tell. ??

Viewing 5 replies - 1 through 5 (of 5 total)
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