Password Reset isn't working

  • Resolved ngelahrysler

    (@ngelahrysler)


    8 years, 6 months ago

    I can not update my WordPress to the 4.5.3 so I keep getting the “that key does not work” error message with a bug.

    I reviewed this link: https://codex.www.ads-software.com/Resetting_Your_Password and am not able to access any of the back drop for my site. My only option is the email password reset.

    I have been trying now for 12 hours. I know my email address. I know my user name. Regardless, WordPress will NOT send me an email to reset my password.

    www.ads-software.com sends me the email, but email reset for my website will not send.

    Could someone please look into why Worpdress isn’t sending emails? My email is not corrupt. I am getting email from everyone else just fine.

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  • Thread Starter ngelahrysler

    (@ngelahrysler)

    Follow up for those with this issue:

    On a hunch, I checked my “banned addresses” through my email and realized www.ads-software.com[my domain] was there. How the frick this got there is beyond me (I may have hit a ban command accidentally one day, I don’t know).

    If you are not getting reset password emails from WordPress, check your email settings for “banned addresses” and confirm wordpress isn’t there.

Viewing 1 replies (of 1 total)
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