Password Reset Issue – Emails not sending

  • Resolved sstaffie

    (@sstaffie)


    1 year ago

    I am currently experiencing an issue with password reset emails not sending out. I am using the UM dashboard to “Send password reset” however after clicking on the link for each member a green box appears which states “Password reset links sent to 0 users.”

    I have no idea why this issue is occurring. I have a password reset email template set up and it is active. I also have a password recovery page. I have Wordfence installed and I am receiving email notifications confirming that a password recovery has been attempted but the UM password recovery email never arrives to the user.

    Junk / Spam folders have been checked.

    I am using the WP Mail SMTP plugin which is working correctly and test emails are received.

    Any assistance will be greatly appreciated.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter sstaffie

    (@sstaffie)

    This issue only seems to be affecting the ‘Send password reset’ options in the admin UM dashboard. I have tried the password reset form page and the emails are being received after the form is submitted.

    • This reply was modified 1 year ago by sstaffie.
    missveronica

    (@missveronicatv)

    @sstaffie

    Are you using WP All Users backend page for sending the Password Reset?

    Thread Starter sstaffie

    (@sstaffie)

    Sorry for the delay, I never received the email notification to say that someone had replied.

    Not sure what the WP All Users backend is. I was using the UM Dashboard to try and send the password reset emails, this may have directed me to the WP All Users section you have alluded to in your post.

    I tried using the ‘Send Password Reset’ quick link under the persons username when hovering on their and I also tried selecting their account and picked the ‘Send Password Reset’ option in the Bulk Action dropdown menu.

    On each occasion a green box appears at the top of the page which states “Password reset links sent to 0 users.” and the user never receives a password reset email.

    I have the password reset email set up in the UM settings and it is activated.

    I appreciate the help.

    missveronica

    (@missveronicatv)

    @sstaffie

    Maybe this UM guide will solve your issue:
    “Use UM Reset Password email when Admin Send Password Reset to User”

    https://docs.ultimatemember.com/article/1790-send-um-reset-password-email-when-admin-send-password-reset-to-user

    Thread Starter sstaffie

    (@sstaffie)

    Thanks for the reply. I didnt realise that the UM dashboard took me to the WP User’s section. I tried the steps outlined in the article but it would appear that it is the Send Password Reset function that is not working. The emails still don’t send and green box still appears and states that password reset has been sent to 0 (zero) users.

    missveronica

    (@missveronicatv)

    @sstaffie

    Try to do a Theme/Plugin conflict test.

    https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

    Thread Starter sstaffie

    (@sstaffie)

    The plot thickens. I have just discovered the issue.

    I have just tried sending a reset link through the button on the users profile settings page. This generated the following error:

    “Error: Please confirm you are not a robot.”

    I have the UM reCaptcha plugin installed and after deactivating the plugin I was able to send the password reset emails without any errors. The plugin is clearly blocking the process but and doesnt bring up a captcha box to allow me to confirm that I am a human.

    Plugin Support andrewshu

    (@andrewshu)

    Hello @sstaffie

    Please create a topic on the UM reCaptcha plugin – https://www.ads-software.com/plugins/um-recaptcha/. Because the functionality you asked about isn’t related to build-in functionality of Ultimate Member plugin.

    Regards.

    Thread Starter sstaffie

    (@sstaffie)

    will do. Thanks for the help.

Viewing 9 replies - 1 through 9 (of 9 total)
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