Password Reset no longer working in version 5.0.2

Hi @cecilette do you happen to be hosting with WP Engine?

I had seen this issue on a client site running WP Engine and found a support ticket where Toyin and Natalie on our team found out this was a caching issue, so excluding the dashboard from caching should solve this. (with WP Engine, I just opened up a support ticket with them and asked if they could exclude my dashboard page, providing the link, and they were able to get that taken care of)

Let us know if excluding that page works for you!

Hi @willmiddletonlifterlms,

Thanks for the response and sorry I missed your reply last week!

We are indeed hosted on WP-Engine. I had their support exclude /dashboard/lost-password/ and /dashboard/ from the cache.

The password reset key error is gone! …but there’s a secondary issue where the reset password button appears to do nothing (no confirmation message). As a result, users will click on it multiple times and get a bunch of reset emails.

Do you have any ideas on how to fix that?

Thanks!
Cecile

Hi, @cecilette Sounds great!

I’m not sure what could be hiding that notice. Would it be possible for you to share a link to the page or a Loom video of where it’s not showing that message?

Hi Will,

Go to https://merlinone.com/dashboard/lost-password/
Enter and email and click reset password, and the text doesn’t change.
The reset email does get sent (if you’re a user).

Thanks for your help!

Hi @cecilette

That’s good the email does get sent!

However, that is definitely strange no notice is showing up! Could you provide us with your LifterLMS System report: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/ (Please be sure to redact any email/links you don’t want the public to see!)

This will give us a little more insight into what is running on the site and if there could be a conflict the the notices!

Let us know if you have any questions on providing the report!

All the best,

Hi Nathalie,

Here is the report. I replaced the name of the website. Thanks!

Wordpress
——————————————-

Home Url: https://mywebsite.com
Site Url: https://mywebsite.com
Login Url: https://mywebsite.com/wp-login.php
Version: 5.8
Debug Mode: No
Debug Log: No
Debug Display: Yes
Locale: en_US
Multisite: No
Page For Posts: Blog (#146) [https://mywebsite.com/blog/]
Page On Front: Home (#13) [https://mywebsite.com/]
Permalink Structure: /%postname%/
Show On Front: page
Wp Cron: Yes

Settings
——————————————-

Version: 5.1.2
Db Version: 5.1.2
Course Catalog:(#14235) []
Membership Catalog:(#14236) []
Student Dashboard: Dashboard (#14238) [https://mywebsite.com/dashboard/]
Checkout Page:(#14237) []
Course Catalog Per Page: 9
Course Catalog Sorting: menu_order,ASC
Membership Catalog Per Page: 9
Membership Catalog Sorting: menu_order
Site Membership: Not Set
Courses Endpoint: my-courses
Edit Endpoint: edit-account
Lost Password Endpoint: lost-password
Vouchers Endpoint:
Autogenerate Username: yes
Password Strength Meter: yes
Minimum Password Strength: strong
Terms Required: no
Terms Page: Not Set
Checkout Names: required
Checkout Address: required
Checkout Phone: optional
Checkout Email Confirmation: yes
Open Registration: no
Registration Names: required
Registration Address: optional
Registration Phone: hidden
Registration Voucher: optional
Registration Email Confirmation: no
Account Names: required
Account Address: required
Account Phone: optional
Account Email Confirmation: yes
Confirmation Endpoint: confirm-payment
Force Ssl Checkout: no
Country: US
Currency: USD
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Decimals: 2
Trim Zero Decimals: no
Recurring Payments: yes
Email From Address: [email protected]
Email From Name: mywebsite
Email Footer Text:
Email Header Image:
Cert Bg Width: 800
Cert Bg Height: 616
Cert Legacy Compat: no

Constants
——————————————-

LLMS_REMOVE_ALL_DATA: undefined
LLMS_REST_DISABLE: undefined
LLMS_SITE_FEATURE_RECURRING_PAYMENTS: undefined
LLMS_SITE_IS_CLONE: undefined

Gateways
——————————————-

Manual: Disabled
Manual Logging:
Manual Order: 1

Server
——————————————-

Mysql Version: 5.7.34
Php Curl: Yes
Php Default Timezone: UTC
Php Fsockopen: Yes
Php Max Input Vars: 10000
Php Max Upload Size: 50 MB
Php Memory Limit: 512M
Php Post Max Size: 100M
Php Soap: Yes
Php Suhosin: No
Php Time Limt: 3600
Php Version: 7.3.28-2+ubuntu18.04.1+deb.sury.org+1
Software: Apache
Wp Memory Limit: 40M

Browser
——————————————-

HTTP USER AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36

Theme
——————————————-

Name: mywebsite
Version: 1.0.0
Themeuri: https://mywebsite.com/
Authoruri: https://ceciledesignstudio.com/
Template: pro
Child Theme: Yes
Llms Support: No

Plugins
——————————————-

Advanced Custom Fields: 5.9.9
Advanced Custom Fields PRO: 5.9.9
Akismet Anti-Spam: 4.1.10
Autoptimize: 2.9.0
Better Search Replace: 1.3.4
Classic Editor: 1.6.2
Conditionally display featured image on singular pages and posts: 2.8.1
Essential Grid: 3.0.12
Gravity Forms: 2.5.8
Gravity Forms HubSpot Add-On: 1.5
Gravity Forms Range Slider Add-On: 1.1.1
Gravity Forms User Registration Add-On: 4.8
Header Footer Code Manager: 1.1.10
HubSpot All-In-One Marketing – Forms, Popups, Live Chat: 8.4.5
LifterLMS: 5.1.2
MainWP Child: 4.1.7
ManageWP – Worker: 4.9.9
mXchange: 6.1.0
Popup Maker: 1.16.2
Post Duplicator: 2.23
Redirection: 5.1.3
Safe SVG: 1.9.9
ShortPixel Image Optimizer: 4.22.3
Slider Revolution: 6.5.4
SSL Insecure Content Fixer: 2.7.2
UberMenu 3 – The Ultimate WordPress Mega Menu: 3.7.4
UpdraftPlus – Backup/Restore: 1.16.59
Yoast SEO: 16.8

Integrations
——————————————-

BbPress: No
BuddyPress: No

Template Overrides
——————————————-

loop.php (ver: 3.14.0): /nas/content/live/mywebsite/wp-content/themes/pro-child/lifterlms/ (ver: 3.14.0)`

Hi @cecilette

Thank you for the system report!

There may be a plugin conflict. There is at least one plugin that could be causing this called Autoptimize. However, it could be coming from another plugin too.

If you can set up a staging site we’d recommend deactivating all plugins but LifterLMS and then turning each plugin back on one by one until you see the notice disappear. https://lifterlms.com/docs/staging/

If you want to do a soft troubleshooting on the live site, I’d temporarily deactivate Autoptimize due to the caching nature of the plugin, and Conditionally display featured image on singular pages and posts + Essential Grid as these both have layout affects that could be hiding the notice.

Please let us know if you have any questions on staging!

All the best,