Password reset not happening

  • Resolved abubna07

    (@abubna07)


    3 months, 4 weeks ago

    No user can reset the password, the error is:

    Error:?The email could not be sent. Your site may not be correctly configured to send emails.?Get support for resetting your password.

    WordPress engineers said that learnpress is creating this error. Please guide.

    i enabled the reset password email in the learnpress settings – the email is going without any matter or link to rest the password.
    please guide

    • This topic was modified 3 months, 4 weeks ago by abubna07.
    • This topic was modified 3 months, 4 weeks ago by abubna07.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ThimPress

    (@thimpress)

    Hi abubna07,

    Thank for your feeback.

    WordPress engineers said that learnpress is creating this error. Please guide.

    We need to know the reason LearnPress make password reset not run. We checked password reset still run normally with LearnPress like the image. Can you provide us more detail error that?


    Error:?The email could not be sent. Your site may not be correctly configured to send emails.?Get support for resetting your password.

    The message indicates that you need to correctly configure the mail server. LearnPress does not configure the mail itself, it only sends the content of the mail. To config mail server, you can try plugin to config it.

    Have you tried disabling LearnPress and then testing it?

    Thanks.

    Thread Starter abubna07

    (@abubna07)

    Hello, Well it is sending the email but the content isnt there. It doesnt not share the link to reset or even have a single bit of text.

    Thread Starter abubna07

    (@abubna07)

    Infact I did download WP-SMTP as per your suggestion but the emails go without any content.

    https://drive.google.com/file/d/1z5U_cZCuK57hgY5vwAUzVSTSO0Y1rJ-8/view?usp=sharing

    thats the snap shot of the email

    Plugin Author ThimPress

    (@thimpress)

    Hi abubna07,

    Hello, Well it is sending the email but the content isnt there. It doesnt not share the link to reset or even have a single bit of text.

    Infact I did download WP-SMTP as per your suggestion but the emails go without any content.

    If you disable LearnPress, the content mail Reset password is empty?

    We can’t see your link. So please create a ticket free for Learnpress with subject “abubna07 – content mail reset password is empty”, we’ll check that, on here, we only disscus as role of Worpdress. You can search text “Support” on the link https://www.ads-software.com/plugins/learnpress/

    Thanks.

    Thread Starter abubna07

    (@abubna07)

    If I disable learnpress plugin, will that affect my data right now as the website is working?. then it is a problem.

    Plugin Author ThimPress

    (@thimpress)

    Hi abubna07,

    Rest assured, deactivating LearnPress will not clear or remove your data. If you have concerns, you can create a backup before attempting, or alternatively, test it on a local environment or another sample site.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.