Password reset not working

  • The password reset function no longer seems to be working. There is no button showing and when an email is entered, and return pressed, nothing happens. Is there a way of restoring this function?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, can you carry out the following.

    Disable all of your other plugins. Then check to see if the password reset button appears. If this does not work, can you test one of WordPress default themes like Twenty Seventeen.

    If the above does not help, can you disable and delete this plugin. Then install a fresh new copy. For safety purposes, can you create a backup before carrying the above troubleshooting steps.

    Let me know if the password reset button shows up again.

    Thank you

    Thread Starter Kevin Murray

    (@kitezh)

    Thanks for that response. The first two procedures did not help. So I’ll try deleting the plugin. Can you tell me what I should backup? Is it the whole database?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, you can backup the database or do a full site backup.

    This is not really needed because no data or settings are lost when you reinstall the plugin. However I usually encourage people to create a backup as a precaution ??

    Kind regards

    Thread Starter Kevin Murray

    (@kitezh)

    I did the final step of deleting and restoring the plugin, but it still does not work.

    I have recently moved from http to https. Could there be a code that is still pointing to an old address?

    Plugin Support mbrsolution

    (@mbrsolution)

    Yes that is possible.

    Let me know how you go.

    Regards

    Thread Starter Kevin Murray

    (@kitezh)

    Can you advise how I might locate that code?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, you might like to try the following plugin Easy HTTPS Redirection.

    Let me know how you go.

    Regards

    Thread Starter Kevin Murray

    (@kitezh)

    Yes, I already have that plug-in activated.

    Plugin Support mbrsolution

    (@mbrsolution)

    Did you test one of WordPress default themes? I have tested this feature and the submit button appears in my testing site.

    Regards

    Thread Starter Kevin Murray

    (@kitezh)

    Yes, I tested the page using the default theme and the button still did not appear.

    • This reply was modified 6 years, 10 months ago by Kevin Murray.
    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, sorry to hear that you are still having issues with the password reset. I am out of ideas and your issue requires more in depth analysis. Please check the following support services.

    Kind regards

    • This reply was modified 6 years, 10 months ago by mbrsolution.
Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Password reset not working’ is closed to new replies.

Tags