Password reset not working

Hi there, hoping to get a response soon, thank you.

Hi @webdes44,

Thank you for using Paid Memberships Pro.

The reset password email is sent by the WordPress system and not PMPro, editing this can be done with third-party plugins that allows you to edit system generated emails.

When I clicked on the reset link you shared, it does open a page stating the link is expired, and has the field to get a new password. Is this not happening on your site? Please see more information on setting up your PMPro login page here: https://www.paidmembershipspro.com/documentation/frontend-pages/log-in/

Yes, on my side too, it says put an email to get a new link. When I get the link in the email and click on it, it takes me to a page titled “Reset Password” and that’s what’s blank.

I went to the documentation and saw nothing about fixing reset password issues.

Could you create an account on my site and then pretend you lost your password to see what I mean?

• This reply was modified 1 year, 5 months ago by webdes44.

Hi, could you do as I suggested to see the problem for yourself?

Still waiting to hear back.

Thank you for your patience @webdes44, please do not share login details here as it’s not allowed and goes against the support guidelines – https://www.ads-software.com/support/guidelines/#the-bad-stuff

I haven’t been able to replicate this issue on my own staging site. Please note that the reset password functionality for Paid Memberships Pro only works when the assigned page is set to a WordPress page that uses the [pmpro_login] shortcode and any other plugins or functionality that offers this as a feature won’t work when it’s set like this (as we do our own handling functionality of the password reset).

Please also note that if there are other plugins that offer this functionality, they may be overriding the password reset functionality. What I can suggest is to test this only with Paid Memberships Pro active and temporarily deactivate all other plugins and run some further tests.

If this issue is resolved, there may be a conflict from another plugin. You can reactivate each plugin one-at-a-time and retest this functionality. The last plugin active before the issue returns is the culprit.

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.