Password Reset Problem

Is there an error when you are redirected back to the Lost Password page after resetting the password? Also, does the new password work?

There is an error url shows :

https://site.com/lostpassword/?error=invalidkey

No. The new password cannot be used at all when I tried to login.

Thanks.

Be sure that your lostpassword-form.php and resetpass-form.php are up to date with TML’s.

I’m using TML 6.4.3 and WP 4.4 and got the same error as Uendi.
On the lostpassword page i get this error message “Your password reset link appears to be invalid. Please request a new link below.” I’ve reinstalled the plugin, so every file is new and up to date. This is my reset password link: /login/?action=rp&key=stBfvCZ89L6CvAGQq7Xh&login=ghandrick-1 if i change it to /wp-login.php?action=rp&key=stBfvCZ89L6CvAGQq7Xh&login=ghandrick-1 everything works fine. I don’t use a cache plugin or something else.

Hi Jeff,

I am having the same issue and I already figured out what happens. Actually your plugin works like a charm, but when disabling wp-login.php things go wrong. Without the disable wp-login.php checkbox checked it works perfectly, but when checked it doesn’t change the reset URL.

Do you have a fix for this? I really have my reasons for disabling the wp-login.php…

Hope you can point me in some direction or help me out.

Kind regards,
Walter

I’d like the same functionality as Walter – disable wp-login.php. I have the same issues, currently, with reset password.

I disabled the wp-login, but we are still getting this error:

Your password reset link appears to be invalid. Please request a new link below.

The most common issue with the invalid reset keys come from a host who uses server side caching, such as nginx with Varnish. Check if your host does.

Also have a problem with password reset since I upgraded to 6.4.3. Users receive the message: “The website encountered an error while retrieving https://…/…/lostpassword/. It may be down for maintenance or configured incorrectly.”
I use the weaver II theme, and did not upgrade to WP4.4 yet.
Could you please help?

Thanks,

dd

TML 6.4.3 does require WP 4.4.

Hi Jeff, today i found the reason for the reset password link error. I use the SB Welcome Mail Plugin and TML. If i disable the SBWM Plugin everything works fine. So i looked at the link URL in the mails:

Without SBWM: /resetpass/?key=OtiLajrPFxFTjHB2Q6vu&login=ghandrick-1
With SBWM: /login/?action=rp&key=dNtnae2TJ3KeVHjqyLgh&login=ghandrick-1

The second link dosn’t work with your TML plugin.

So as a quick fix i did a small change in the SBWM Plugin:

$reset_url = network_site_url("resetpass/?key=$key&login=" . rawurlencode($user_login), 'login');
//$reset_url = wp_login_url() . '?action=rp&key=' . $key . '&login=' . rawurlencode($user_login);

Regards
Guido

I was using the 6.4 version of the plugin and having the same issue that others are having.

Updated to 6.4.3 this morning and now I’m getting:

Fatal error: Call to undefined function get_password_reset_key() in /wp-content/plugins/theme-my-login/includes/class-theme-my-login.php on line 1153

Is there a workaround if my host does use server side caching? The site is hosted on WPEngine and I believe they’re handling the caching.

Edit: Changed code block to blockquote.

Yes, they need to exclude TML pages from the cache for you.

Hello,
I’m having the same ?error=invalidkey issue. I had a lengthy chat with WPengine and I made sure that they excluded the TML pages; however, I am still getting the error.

Cheers

Mathias.f – after I had them exclude the TML pages I cleared the cache and that did it for me.